Server in Billings, Montana at Generation Hospitality

About Generation Hospitality

As a recognized leader in the hospitality industry, Generation Hospitality Group brings unparalleled expertise in marketing, sales, operations and revenue management.

About The Role

As a Server in Restaurant 1, you will be a key part of our guest-facing team, responsible for creating a welcoming, efficient, and memorable dining experience. In this hourly, full-time role, you will provide attentive table service, guide guests through our menu, communicate orders accurately to the kitchen and bar, and ensure that every guest feels well cared for from arrival to departure. You will work closely with hosts, bartenders, and back-of-house staff in a fast-paced environment that values teamwork, professionalism, and consistent, high-quality service.

What You'll Do

• Greet guests promptly and warmly, present menus, and explain daily specials or promotions
• Provide knowledgeable recommendations on food and beverage items, including pairings and modifications
• Accurately take guest orders and enter them into the POS system in a timely manner
• Serve food and beverages according to restaurant standards, ensuring correct orders and proper presentation
• Monitor tables throughout service, refilling drinks, pre-bussing, and responding to guest needs proactively
• Handle guest concerns or complaints professionally and escalate issues to management when necessary
• Present checks, process payments accurately, and handle cash and credit transactions in compliance with policies
• Maintain a clean, organized, and safe work area, including service stations, side work areas, and dining room sections
• Follow all health, safety, and sanitation guidelines, including proper food handling and cleanliness standards
• Collaborate with hosts, bartenders, and kitchen staff to ensure smooth service and timely order delivery
• Complete opening, mid-shift, and closing side work, including restocking, polishing glassware and silverware, and resetting tables
• Uphold restaurant policies, standards of appearance, and service procedures consistently throughout each shift

Qualifications

• Previous experience as a server or in a front-of-house restaurant role preferred; willing to train the right candidate
• Strong customer service and communication skills with a friendly, professional demeanor
• Ability to multitask, prioritize, and stay organized in a fast-paced environment
• Comfortable standing and walking for extended periods and carrying trays, plates, and beverages safely
• Basic math skills and familiarity with point-of-sale (POS) systems or willingness to learn
• Reliable, punctual, and able to work as part of a team with a positive attitude
• Availability to work a flexible schedule, including evenings, weekends, and holidays as needed
• Knowledge of food, beverages, and common restaurant terminology is a plus
• Must meet the legal age requirements to serve alcohol as applicable by local regulations
• Ability to follow health, safety, and sanitation standards and adhere to restaurant policies