Inside Sales & Customer Success Representative at Cascadia Global Security – Kent, Washington

Inside Sales & Customer Success Representative
Location: Kent, Washington (in-office)
Salary: $55,000–$65,000 DOE
Benefits: 100% employer-paid Medical/Dental/Vision + Life • 401(k) • PTO • Phone Reimbursement • Supplemental InsuranceAbout Cascadia Global Security
Cascadia Global Security (CGS) is a veteran-owned national provider of security guard services, mobile patrol, and off-duty law enforcement staffing. We protect clients across construction, logistics, property management, and healthcare. As we continue to grow, we’re expanding our Inside Sales & Customer Success team to strengthen client relationships and support our business development engine.
This position is 100% in-office and focused on customer service, inside sales, and nurturing prospective and existing client relationships.Position Overview
We’re looking for a detail-oriented, relationship-driven Inside Sales & Customer Success Representative to support inbound leads, manage customer interactions, and help build a strong pipeline of new business. You’ll be the front line of communication—answering calls, responding to inquiries, preparing proposals, supporting RFP submissions, and ensuring every prospect and client receives world-class service.
If you’re highly organized, a strong communicator, and motivated by helping clients solve problems, this is the role for you.Responsibilities
Customer Service & Client Support

• Serve as the primary point of contact for inbound calls, web inquiries, and client questions.
• Provide exceptional customer service with strong telephone etiquette and fast response times.
• Assist existing clients with service needs, scheduling updates, and issue resolution.

Inside Sales & Lead Management

• Manage all inbound leads: qualify, schedule follow-ups, and route to the appropriate team members.
• Support outbound sales by helping build prospect lists, coordinating outreach cadences, and preparing follow-ups.
• Maintain accurate CRM data (Pipedrive/Salesforce/etc.), ensure pipeline hygiene, and track key performance metrics.

Proposals, RFPs & Quoting

• Prepare proposals, quotes, and capability documents for prospects.
• Support RFP responses by coordinating timelines, formatting documents, gathering operational details, and submitting completed packages.
• Collaborate with operations on pricing, staffing plans, and post orders.

Marketing & Sales Operations Support

• Assist with nurture/drip email campaigns, Google Ads/LinkedIn lead follow-up, and basic marketing coordination.
• Help maintain templates, playbooks, checklists, and process documentation.
• Monitor competitor activity and industry trends to help refine CGS’s messaging.

Qualifications

• 2+ year in customer service, inside sales, account management, or administrative support (security industry experience a plus).
• Excellent communication, writing skills, and phone presence.
• Strong organizational skills with the ability to manage multiple tasks simultaneously.
• CRM experience (Pipedrive, Salesforce, HubSpot, etc.).
• Proficiency in Microsoft Office or Google Workspace.
• Bonus: experience with Google Ads, LinkedIn Sales Navigator, marketing automation tools (Mailchimp, HubSpot, Zapier), or proposal writing.
• Military or prior law enforcement experience highly valued.

Why Join CGS?

• Competitive pay + performance incentives
• 100% employer-paid medical/dental/vision/life
• 401(k), PTO, phone reimbursement, and supplemental benefits
• Clear path to grow into Business Development, Marketing Ops, or Sales leadership
• Work for a fast-growing, veteran-owned company with national expansion momentum

CGS-Indeed