Community Outreach Retail Manager at Factory Cookware Outlet – West Bend, Wisconsin

Regal Holdings is a fourth generation led, family-owned company based in the US Midwest for over 100 years. We produce and sell the best cookware products in the business and we’re always looking for what’s next in the kitchen. We believe the kitchen (and the family table) make up the hub of the home, where everyone belongs.

We are all working together to:

• Support our divisions - when they grow, we grow
• Positively impact the lives of over 1,000,000+ people each year with our innovative and entrepreneurial mindset
• Create an environment where all employees can do their best work

You will love it here if you believe in the following:

• Everybody matters
• Do the right thing
• We are in this together
• Passion for our customers

If this sounds like the company for you, your seat at our Regal Holdings family table awaits.

Your seat at the table: Community Outreach Retail Manager

You will love this seat if you get, want, and have the capacity to:

Lead, Manage, and drive Accountability

• Hire, develop and train store staff
• Manage store P & L to make informed business decisions

Sales and Operations

• Plan promotions in coordination with company and community events to drive sales and experiences to create repeat customer visits
• Coordinate with sister division, the West Bend Company, to assist in selling slow moving/ discontinued inventory as well as excess inventory to support cost effective run sizes
• Drive traffic to the store by creatively publicizing throughout the community and other social awareness methods
• Ensure strong operational standards, ordering and storing of inventory, signage, product information, pricing, and merchandising presentations
• Ensure building safety and security standards are maintained

Community Outreach & Customer Service

• Build connections and relationships with community organizations, event coordinators, key community stakeholders, and company leadership
• Develop and implement plans to create deeper community engagement via store, cooking events, and tours
• Build strong relationships with current and new customer base
• Resolve customer problems and complaints quickly and effectively
• Actively listen to customers to address questions and concerns

Brand and Product Knowledge

• Collaborate with divisions of Regal Holdings to understand history and current positioning of the brand and product value proposition
• Demonstrate an in-depth knowledge of the merchandise; ensure staff has sound knowledge of product

This seat reports to: EVP & Chief Marketing Officer

Our company believes leaders are critical to the success of each individual. Because of this, you will have a leader who:

• Works with a sense of urgency and aligned purpose
• Has a passion for our customers and a focus on end consumers
• Is a servant leader who is collaborative and approachable
• Has strong ethics and integrity
• Is courageous and inspirational

There are so many benefits to being a part of the Regal Holdings Team! Our benefits package is built with you and your family in mind – and that starts with the things that are most important to you – your health, your lifestyle, and your future. Learn more at Careers - Regal Holdings

*Regal Holdings is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

We need this seat to have:

• Bachelors in Business Administration with minimum of 3 years store management experience, or minimum 5 years store management experience involving all selling and operational activities
• Experience working in a retail durable goods environment preferred
• Experience with event planning & community engagement
• Experience in leading and developing others
• Great verbal/written communication and interpersonal skills
• Strong problem-solving ability and analytical skills
• Passionate around selling and building relationships
• Proficiency in MS Office
• Flexible availability, including days, nights, weekends and holidays