Client Care Manager at Senior Home Companions - Florida – Naples, Florida

Care Manager – Senior Home Companions

Do you have a big heart, a passion for helping others, and the drive to make a meaningful difference every day? At Senior Home Companions (SHC), we’re on a mission to create active and engaged lives through exceptional care — and it all begins with our Care Managers.

SHC serves older adults in Indiana and Florida with our unique blend of personalized assistance. From providing friendship and companionship to hands-on personal care, SHC connects clients with a full spectrum of support that allows seniors to remain in the home of their choice with purpose and dignity. SHC is a private, local company.

We are filling this role in our Naples Florida market.

CARE MANAGEMENT RESPONSIBILITIES

• Be an advocate for clients by offering resources that align with the client’s needs
• Coordinate care plan development and implement care plans for clients to establish goals for care based on individual preferences
• Facilitate in-person introductions between caregivers and the client and/or family involved in the care emphasizing that the approach to the client’s care will be collaborative
• Collect input from all professionals involved with client’s care in order to develop a comprehensive approach to the care being provided. Visit and speak to all individuals involved (providers, family, etc.) in care on an ongoing basis
• Collaborate with key partner agencies to ensure successful start of care
• Complete follow-up and quarterly survey visits with assigned clients
• Identify safety and risk issues present in client’s environment to assist clients
• Collaborate with Client Coordinator to ensure care is exceeding expectation

What we’re looking for: We want someone who is:

• Bachelor’s degree in a related field preferred
• Minimum 2-4 years relevant work experience preferred
• Compassionate, personable, and relationship-driven.
• Highly organized, flexible, and skilled at prioritizing.
• A natural problem-solver who thrives in a dynamic role
• Passion for coming alongside older adults and supporting their journeys
• Knowledge of the home care industry, senior housing and resources for seniors preferred
• Excellent verbal and written communication with strong interpersonal skills. Be a good listener, articulate, good listener and empathetic.
• Must have a high level of professionalism and integrity.
• Must appropriately handle confidential information and follow HIPPA requirements.
• Strong critical thinking and analytical skills. Detailed oriented.
• Ability to identify and implement key opportunities for improvement
• Skilled at quickly developing relationships and loyalty with a client-service oriented approach
• Computer skills: Microsoft office, comfortable in learning client care management software systems
• Must be available on weekends as clients' needs come up

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be requested by individuals with disabilities to allow them to perform the essential functions.

• Exchange information and communicate verbally and by written word
• Must be able to read, write, and comprehend English
• Demonstrate active listening skills
• Maintain an in-office schedule while also traveling to client locations, which includes driving and making multiple stops throughout the day, involving frequent entry and exit from the vehicle.
• Specific vision abilities include close vision, distance vision, depth perception, and ability to adjust focus
• Ambulate on rough surfaces and climb stairs
• Sit for prolonged periods of time
• Occasional driving
• Occasional walking and standing
• Occasional bending, kneeling, crouching, reaching, pushing, pulling
• Demonstrate manual dexterity
• Lift or move up to 25 lbs