TeleHealth Data Specialist at Westchester Medical Center – Valhalla, New York

Job Summary:

The TeleHealth Data Specialist will perform a variety of both complex and routine clinical support duties. Coordinates with clinical team members as appropriate, in collecting information for clinicians to coordinate treatment strategies and to facilitate the remote treatment of patients. Abstracts clinical data from multiple clinical information systems, and accurately enters data into the eCare Manager Application (eCM), ensuring accuracy and completeness.

Responsibilities:

• Assists in the management of patient information in the Clinical Operations Room (COR).
  • Consistently verifies patient census at assigned units.
  • Enters information appropriate for new admissions when asked by CCRN.
  • Retrieves patient data from hospital’s systems and enters it in eCM with speed and efficiency.
• Completion of Care Plan data points needed for Best Practices and APACHE scoring.
• Provides direct support to clinical staff in the Operations Center with the clinical use of eCM and hospital HIS systems.
• Assists client hospitals with the use of eCM when necessary.
• Demonstrates attention to detail with accurate, timely and complete data entry and retrieval.
• Answers, prioritizes and directs telephone calls in the COR.
• Maintains a variety of databases, spreadsheet and project assignments.
• Evaluates faxed information from clients and labels appropriately for review by ICU Care clinicians.
• Reports administrative problems, technical problems or suboptimal communication between tele-ICU and ICU health care professionals using a defined reporting process.
• Provides assistance within job description responsibilities for other staff members as requested.
• Demonstrates positive customer relation skills as evidenced by the following:
  • Exhibits communication skills that facilitate interchange between health care workers to provide quality patient care outcomes.
  • Effective interpersonal skills necessary to interact with tele-ICU clinicians.
  • Professional telephone etiquette.
  • Follows through with issues in a timely fashion.
  • Demonstrates enthusiasm and interest in response to requests and calls to the tele-ICU.
• Provides exceptional customer service to all ICU staff, patients and family members.
• Provides courteous, enthusiastic telephone communication to care givers at monitored ICUs.
• Promptly responds to request for service and assistance.
• Manages difficult or emotional customer situations.
• Responds promptly to customer needs.
• Responds to requests for service and assistance.
• Meets commitments

Qualifications/Requirements:

Experience:

• 1 year of administrative and/or customer service experience, required
• Nursing student or some medical training, preferred
• Prior experience in a health information environment or medical terminology, preferred

Education:

• High school diploma or equivalent, required

Licenses/Certifications:

• C.M.A, C.N.A, or E.M.T certification, preferred