Fleet Service Regional Manager at Alma Tire Service Inc – WYOMING, Michigan

We are seeking a highly organized Fleet Service Regional Manager responsible for leading and overseeing our fleet service operations across 4-5 locations within an assigned region. This role ensures operational excellence, safety compliance along with customer satisfaction, and financial performance while developing strong service leaders and high-performing teams. This position will be based in Michigan; specific location within the state is flexible

Key Responsibilities

• Oversee day-to-day fleet service operations across all regional locations.
• Ensure consistent execution of company policies, procedures, and service standards.
• Drive operational efficiency, productivity, and quality of service.
• Lead, coach, and develop Fleet Service Managers and service teams.
• Build succession plans and support leadership development within the region.
• Conduct quarterly and annual reviews and hold leaders accountable to KPIs.
• Champion a strong safety culture and ensure compliance with DOT, OSHA, and company safety standards.
• Conduct regular safety audits and address corrective actions promptly.
• Partner with sales and operations teams to support key fleet customers.
• Resolve escalated customer concerns and strengthen long-term client relationships.
• Ensure service delivery aligns with company core values.
• Manage regional budgets, labor costs, and expense controls.
• Monitor KPIs such as efficiency, response time, productivity, and profitability.
• Identify opportunities for growth, cost savings, and process improvement.

Qualifications

• High school diploma or equivalent required, bachelor's degree preferred.
• Minimum 3 years of multi-site service or fleet operations management experience
• Experience with using EOS (Entrepreneurial Operating System for Business) is preferred.
• Strong leadership, coaching, and team-building skills
• Knowledge of fleet maintenance, commercial service operations, or transportation preferred.
• Experience managing budgets and operational KPIs.
• Valid driver’s license and ability to travel.

Key Competencies

• Results-driven with strong operational discipline
• Excellent communication and problem-solving skills
• Customer-focused mindset
• Ability to lead change and drive continuous improvement.

What we offer:

• Competitive salary plus incentive/bonus plan
• Comprehensive benefits package starting within the first 30 days
• Company vehicle
• Paid time off and vacation time
• 401k with 4% company match
• Employee discounts
• Performance-based raises
• A positive and productive work environment
• Company sponsored events for the whole family
• Employee referral program

Alma Tire Companies’ mission is to serve our communities with enthusiasm, integrity, and professionalism while providing personal and professional advancement opportunities for our people. We succeed by doing the job right, taking care of our customers, and taking care of our people. With us, you’re not just a number—you’re part of a team building a skilled and stable future.