Lead home service technician at TruBlue Home Service Ally – Fayetteville, North Carolina

Position Summary:
The Lead Home Service Technician is responsible for performing and overseeing residential maintenance, repair, and improvement services while ensuring high-quality workmanship and excellent customer service. This role leads job sites, mentors technicians, and ensures projects are completed safely, efficiently, and according to company standards.

Key Responsibilities:

• Perform a wide range of residential repair, maintenance, and improvement services including carpentry, drywall repair, painting, minor plumbing, and basic electrical work.

• Lead and supervise technicians on job sites to ensure work is completed correctly and on schedule.

• Communicate with customers to assess service needs, explain repairs, and provide updates on project progress.

• Ensure all work meets company quality standards, safety guidelines, and local building codes.

• Train and mentor junior technicians, providing guidance on best practices and technical skills.

• Maintain tools, equipment, and service vehicles in safe and working condition.

• Document completed work, materials used, and time spent on each project.

• Assist with estimating repair costs and identifying additional service opportunities when appropriate.

• Maintain a clean and organized work environment at all job sites.

• Respond to service calls and troubleshoot problems efficiently.

Qualifications:

• 3–5 years of experience in handyman services, home maintenance, construction, or a related field.

• Strong knowledge of residential repairs including carpentry, drywall, painting, minor plumbing, and electrical work.

• Proven leadership or supervisory experience preferred.

• Excellent problem-solving and troubleshooting skills.

• Strong communication and customer service skills.

• Ability to lift up to 50 lbs and perform physical labor for extended periods.

• Valid driver’s license and reliable transportation.

• Ability to work independently and lead a team.

Preferred Skills:

• Experience managing multiple service jobs in a day.

• Knowledge of residential building codes and safety standards.

• Experience using work order or service management software.

Work Environment:

• Work is primarily performed in residential homes.

• May require climbing ladders, lifting materials, and working in various weather conditions.

• Some travel between job sites required.