Billing and Collections Manager (6m FTC) at UniHomes – Sheffield, Sheffield

Sheffield City Centre (office-based and hybrid)

Salary: £40,000 - 50,000 pa pro rata for the duration of the contract

We are looking for an experienced Billing & Collections Manager to join UniHomes on a 6 month fixed term basis.

This is a deliberately time limited appointment while we review the future operating model for billing and collections, alongside planned enhancements to systems, processes and automation. The focus of the role is to provide experienced oversight of day to day billing and collections activity and to support the introduction of agreed improvements.

You will take ownership of a high‑volume B2C billing and collections operation for shared utility contracts, ensuring accuracy, control and a consistent customer experience within a fast‑growing technology business.

Reporting to the Financial Controller, you will lead two direct reports and work closely with colleagues across Finance, Operations and Customer Services. This role is hands‑on and delivery‑focused, requiring someone who can quickly get to grips with existing processes, maintain effective day‑to‑day oversight and pragmatically support agreed improvements as the function evolves.

Key responsibilities:

• Own the end to end billing and collections process, ensuring timely, accurate invoicing and effective resolution of billing and pricing queries.
• Ensure consistent, well controlled billing and collections activity throughout the contract period.
• Monitor collections performance and aged debt, identifying and implementing actions to improve outcomes.
• Manage collections using GoCardless and Stripe, including reconciliation and resolution of failed payments.
• Import sales transactions into Sage Intacct and ensure accurate cash allocation and reconciliation.
• Validate client referral commissions and oversee pricing checks to maintain accuracy and transparency.
• Produce revenue, cost centre and other management reports to support decision making.
• Support revenue recognition activity and ensure compliance with relevant accounting standards.
• Work collaboratively with Finance, Operations and Customer Service teams to resolve complex queries.
• Support the delivery of planned billing automation, system enhancements and process improvements. Identify practical opportunities to improve efficiency, accuracy and scalability.
• Ensure collections activity aligns with consumer protection requirements and internal policies.
• Provide audit support and ad hoc reporting as required.

Skills and experience:

• At least 3 years’ experience in a relevant role (e.g. Billing Manager, Accounts Receivable Manager, Credit Control Manager, Revenue & Collections Manager).
• Strong B2C billing and collections experience, ideally within high volume or recurring payment environments.
• Demonstrated experience managing complex billing scenarios, including shared responsibility accounts.
• Comfortable operating in a fixed term role and delivering value from day one.
• Experience embedding or improving processes alongside system or automation changes.
• Solid understanding of collections best practice and consumer protection obligations.
• Highly organised with strong attention to detail and the ability to manage competing priorities.
• Clear and confident communicator, including in sensitive customer situations.
• Experience managing and supporting team members.
• Advanced Excel skills (e.g. pivot tables, XLOOKUP).
• Experience with Sage Intacct, Salesforce, GoCardless and Stripe, or the ability to learn new systems quickly.

What success looks like:

• Billing and collections activity operates effectively and consistently throughout the contract period. Aged debt is well managed and clearly reported against agreed targets.
• Planned system and process improvements are delivered and embedded.
• Clear ownership, accurate reporting and strong controls are maintained across the billing and collections function.

About us:

At UniHomes, we’re on a mission to transform the entire student rental experience across the UK. As the market-leading student accommodation advertising platform and utility management service provider, we make finding and securing all-inclusive student accommodation simple, seamless, and stress-free.

We’re not just another platform. UniHomes is developing innovative technology to deliver one go-to destination that supports the entire student rental journey. With an unwavering focus on our students, partner letting agents, operators and suppliers, we continually evolve and enhance our products and services to exceed expectations, while tackling market complexity with ease and transparency.

Since launching in 2015, we’ve experienced rapid growth. Today, we operate in 60+ cities, partner with 1,000+ agents and operators, and are backed by Macquarie Capital and LDC. Our success has been recognised with accolades from EY Entrepreneur of the Year, Deloitte UK Technology Fast 50, The Negotiator Awards, and Great Place to Work® certification.

Our 140+ strong team is based in the heart of Sheffield City Centre, where we’re driving innovation, expanding into new markets, and fostering a culture built on collaboration, creativity, and growth.

If you’re ready to make a meaningful impact and help redefine how students find their perfect home, now is the time to join UniHomes. Be part of a team that’s opening new doors to better experiences, brighter ideas, and stress-free living.
We are a team driven and united by our core values:

• Lead the Way
• In it Together
• Customers Matter
• Keep it Simple
• Rise Above Challenges
• Make it Happen

What do you get when you work here?

With people and culture at the heart of our organisation, we are continually enhancing our employee offer and culture. We are incredibly proud to have been officially certified as a Great Place to Work® (GPTW®) and an accredited Living Wage employer - all our employees earn a fair living wage above the government minimum wage.

Working in our stunning new office at New Era Square in the centre of Sheffield, you will get complimentary breakfast, hot & cold drinks, snacks, pool table, holidays, length of service days, voluntary day, enhanced pension scheme, pension salary sacrifice scheme, healthcare scheme, Employee Assistant Programme, sick pay, enhanced maternity & paternity pay, career progression, a commitment to personal and professional development, employee awards, refer a friend scheme, staff discounts, mental health and financial support, and company social events.

At UniHomes we are committed to fostering an inclusive and diverse workplace where everyone can thrive and which values individuals for their unique perspectives. We welcome candidates from all backgrounds, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

Please let us know if you require any reasonable adjustments to make the recruitment process more accessible to you.

Applicants must already have the permanent and unrestricted right to work in the UK. Unfortunately, we are unable to offer visa sponsorship as we do not hold a sponsor licence.

We want to hear your unique voice in your application. We love AI, but relying on it solely to write your cover letter and answer the application questions is a missed opportunity to showcase the originality and personality that will make you stand out. Show us the real you.

We do not accept CV submissions from recruitment agencies. Direct applications from individual candidates are encouraged. Thank you for your understanding.