Heavy Wrecker Operator / Technician - Rochester Truck at Key Auto Group – Rochester, New Hampshire

Key Auto Group and Rochester Truck believe that our people are the most important part of our team, and we focus on our team members first. Our success in each area of our business is only attainable by having a culture-oriented, well-trained team of professionals who are focused on exceeding customer expectations.

Find the place in our organization where you'd like to make a difference in and grow with us. We always look to promote from within our ranks, and several of our current managers began their careers with the Key Auto Group in entry-level positions.

Responsibilities

Perform work specified on the repair order with efficiency and in accordance with dealership policies and procedures.

Provide an estimate of the time needed for additional repairs.

Executing repairs under warranty to manufacturer specifications.

Safely operate heavy-duty and medium-duty wreckers, ramp trucks, tractors, and various other equipment as required

Respond promptly to after-hours service calls on a rotating on-call schedule.

Perform emergency roadside repairs, including jump-starts, tire changes, fuel delivery, and minor mechanical fixes.

Maintain professional interactions with customers, vendors, outside agencies, and team members.

Adhere to safety regulations and comply with local, state, and federal guidelines during operations.

Completing required paperwork and digital reports, including towing logs, service records, and repair documentation.

Keep workspaces and company equipment clean, organized, and safe, both in-shop and on the road.

Perform regular inspections and maintenance on company equipment.

Assist with in-shop maintenance, diagnostics, and repairs of customer vehicles when not performing wrecker duties.

Qualifications

Ambitious, hardworking presence in a team environment

Excellent customer service skills

Basic computer skills

Positive, friendly attitude, along with a customer service mentality

Enjoy working in a dynamic environment

Ability to collaborate effectively

Ability to learn new technology, repair and service procedures and specifications

Able to operate electronic diagnostic equipment

A minimum high school diploma or GED equivalent required

Class A Commercial Driver’s License (CDL-A) with appropriate endorsements.

Valid DOT medical card.

Proven experience in heavy towing and recovery.

Clean driving record and ability to pass background checks and drug tests.

Flexibility for after-hours on-call rotations and emergency situations.

Strong problem-solving and mechanical troubleshooting skills.

Ability to work independently and remain calm under pressure

Physical ability to handle demanding tasks in various weather conditions.

Reliable transportation and phone service

Preferred Qualifications:

• Certifications in towing and recovery (e.g., WreckMaster, Towing and Recovery Association certifications).
• Experience in a retail repair shop or heavy equipment maintenance role.
• Prior roadside service experience.
• Own set of tools.
• Expertise in towing specialty vehicles or equipment (e.g., RVs, construction machinery).
• Knowledge of diesel engines, hydraulic systems, and vehicle diagnostics/repairs.
• ASE certifications.

Benefits

Competitive pay

Performance bonuses, including boot/tool allowances, attendance bonuses, and training/certification incentives.

Shift differential pay for after-hours work.

401k with employer match

Medical, dental and vision insurance

Long/short term disability, life insurance, etc.

Paid personal and vacation time

Uniforms provided

Work environment OSHA certified to current Air Quality Standards

Highly productive shop

Career advancement opportunities, promote from within

ASE and state inspection certification reimbursement

Clean and professional work environment