Customer Service Representative at Thomas Keller Logistics Group – Defiance, Ohio

Monitoring all pickups and deliveries of Brokerage loads

Update, times and location in TMW

Communicate all potential service issues to Sales and Procurement

Respond to email

Provide prompt and professional response to client’s requests for additional information through written and verbal communication

Work closely with operations team to monitoring loads

Maintain a thirst for growth and challenge that will result in career growth and advancement

Act as the right hand of Keller to our customers and Carriers

Excellent organization and planning skills that accommodate the client’s needs

HS diploma, College degree preferred

Strong data integrity skills

Problem solving skills

Proven results in building relationships with carriers

Ability to manage processes

Effective communicator, with strong oral and written skills

Order updating accuracy

On-time service

Customer Account satisfaction