DUAL RATE TABLE GAMES SUPERVISOR at Happy Valley Casino – State College, Pennsylvania

Do you thrive in a fast-paced & exciting environment? Do you have a passion for bringing joy to others? Do you want to be part of a company that not only cares for and uplifts their team members but also the community around them? Then Happy Valley Casino may be the place for you as we introduce our premier entertainment concept to State College!

We are looking for a Dual Rate Dealer Supervisor to join our team. This person will report to the Director of Table Games

Essential Functions

When acting as a Dealer, this position will report to another Dual Rate Supervisor or Assistant Shift Manager and Shift Manager.

When acting as a Dealer, this position will not fulfill any duties of a supervisor (floorperson).

Demonstrate knowledge of and the ability to deal table games offered by the casino.

Responsible for dealing and conducting table game play while providing and maintaining an atmosphere of professionalism and integrity within the game.

Ensure gaming activity in your assigned table area is being conducted in accordance with all established rules and regulations while maintaining acceptable game pace and security to minimize potential theft.

Provide customer service to all guests assuring that their experience is enjoyable and memorable as a means of promoting return visits by the guest.

Directly monitor table games activity in accordance with all applicable rules and regulations in order to assist in reaching profitability, guest satisfaction, and workforce strength and compliance goals.

Provides encouragement, sets high expectations, and sets proud and positive examples necessary to ensure a fun, exciting and professional working environment for our staff and a pleasant and entertaining experience for our guests.

Provides superior customer service in accordance with Company standards.

Reconcile potential conflicts with guests regarding the rules and conduct of game play.

Responsible for game protection including the identification of potential card counters, game accuracy and pace of table game play.

Conduct all procedures associated with opening and closing the shift including preparing dice, cards, and associated gaming equipment as well as accurately completing all table games transactions required.

Assist in the handling of all guest-related matters with positive outcomes on disagreements in a consistent, professional manner to ensure return visits.

May be required to perform duties outside of normal job description where, in the Company's judgment, it is necessary in the interest of efficiency, productivity, or improved guest services.

Participate in ongoing training and successful completion of additional games as deemed necessary.

Provide professional representation at internal and external meetings and events.

Demonstrate abilities to meet performance expectations with Communications, Initiative/Problem Solving, Guest Service/Interpersonal Relations, Work Habits and Conduct, and Responsible Gaming/Business Ethics.

Ensure interactions with internal and external guests follow the guidelines of the customer service program.

Adhere to all Corporate and local policies, procedures, and operating guidelines.

Answer routine questions from co-workers.

Supervisory Role Responsibilities:

• A Dual Rate Supervisor may not be assigned to work as both a Dealer and fulfill the duties of a supervisor (floorperson) within the same pit during the same shift and may only switch from a Dealer to supervisor or supervisor to Dealer once per shift.
• As the Dual Rate Supervisor, you will be responsible for ensuring gaming activity in your assigned table area is being conducted in accordance with all established rules and regulations while maintaining acceptable game pace and security to minimize potential theft.
• When performing the regulatory required duties of a supervisor (floorperson), this position reports to an Assistant Shift Manager and Shift Manager and:

• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.
• Ensures enforcement of games procedures and policies as outlined in company and department manuals.
• Monitors chips and cash transactions between dealers and customers and ensures that proper payout amounts are paid to customers.
• Responsible for the accountability of the chips, cards, dice, and all other gaming equipment.
• Verifies table inventories and effectively manages table limits.
• Effectively handles customer concerns and requests.
• Assists with responsibility of the overall engagement of all team members on their shift by addressing and managing team member feedback, suggestions, complaints, and grievances.
• Assists with the overall integrity of daily Table Games operations.
• Responsible for ensuring compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
• Performs regulatory required duties of boxperson on an assigned shift as needed. When assigned these duties, the employee will not have responsibilities for supervision of table games.
• Reconcile potential conflicts with guests regarding the rules and conduct of game play.
• Responsible for game protection including the identification of potential card counters, game accuracy and pace of table game play.
• Conduct all procedures associated with opening and closing the shift including preparing dice, cards, and associated gaming equipment as well as accurately completing all table games transactions required.
• Assist in the handling of all guest-related matters with positive outcomes on disagreements in a consistent, professional manner to ensure return visits.
• May be required to perform duties outside of normal job description where, in the Company's judgment, it is necessary in the interest of efficiency, productivity, or improved guest services.
• Participate in ongoing training and successful completion of additional games as deemed necessary.
• Responsible for staff development and training programs.
• Responsible for rewards and recognition program to maximize employee engagement.
• Evaluates team members within department and delivers constructive feedback to team members regarding performance.
• Provides recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning, and directing work) to meet business needs.
• Manages work procedures and expedites workflow.
• Provides recommendation for employee performance (disciplining, coaching, and counseling).

What Makes Happy Valley Casino Right For You?

· Competitive Medical, Dental, & Vision Insurance

· Vacation & Sick Time That Promote Work/Life Balance

· Company Paid Life Insurance

· Retirement Options

· Free Employee Assistance Program

· Robust Employee Recognition Program

· Local and National Discount Programs Through EAP & Tickets@Work

· Unlimited growth potential