Field Service Planner at Jobgether – United States

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Field Service Planner in the United States.

This role offers the opportunity to coordinate and optimize field service operations across the country, ensuring smooth execution of installations and technical projects. You will manage scheduling, resource allocation, and customer communications, acting as the central hub between field technicians, customers, and internal teams. The Field Service Planner plays a critical role in enhancing operational efficiency and customer satisfaction, while also identifying process improvements to streamline workflows. This position is ideal for someone who is highly organized, detail-oriented, and thrives in a fast-paced environment with multiple moving parts. Your work will directly impact project delivery timelines and service quality across diverse regions.

• Schedule and dispatch field installation technicians for projects nationwide, ensuring timely execution and adherence to timelines
• Manage resource allocation to optimize utilization and efficiency across all field activities
• Coordinate with customers to confirm appointments, communicate technician availability, and resolve scheduling conflicts
• Maintain clear communication with field service technicians, providing instructions and ensuring completion of service tasks
• Collaborate with internal teams such as Sales, Engineering, and Customer Support to ensure seamless project execution
• Administer completion documentation, invoicing, and purchase order processes accurately and efficiently
• Track and maintain records of service activities, installer availability, and customer communications
• Identify opportunities to improve scheduling processes, enhance operational efficiency, and elevate customer satisfaction

• Minimum of 2+ years of experience as a service scheduler or planner
• Strong proficiency with Salesforce and scheduling software tools
• Excellent organizational skills and attention to detail, with the ability to manage multiple priorities and deadlines effectively
• Strong verbal and written communication skills for professional interaction with customers and internal stakeholders
• Proficiency in Microsoft Office applications and other relevant planning tools
• Ability to work independently with minimal supervision while thriving in a fast-paced, dynamic environment
• Customer-focused mindset with a proactive approach to resolving scheduling or operational challenges

• Competitive salary and performance-based incentives
• Flexible work environment with remote or hybrid options as applicable
• Comprehensive healthcare coverage including medical, dental, and vision
• Paid time off, holidays, and leave programs
• Professional development opportunities and career growth support
• Collaborative and dynamic work environment focused on operational excellence and customer satisfaction