Customer Account Specialist at Schuette Metals Inc – Rothschild, Wisconsin

Schuette Inc. has been a trusted leader in full-service fabrication since 1957, consistently delivering exceptional products through the use of cutting-edge technologies. We pride ourselves in not just meeting, but exceeding customer expectations. Specializing in metal fabrication. Schuette Inc. produces complex components for a wide range of OEMs across industries such as architecture, construction, industrial, defense sectors, and access equipment. Over the years, we have continually expanded our capabilities, earning the trust of global OEMs.

Schedule: Monday-Friday 7:30am-4:00pm

Job Summary:

Under the direction of the Customer Service Manager, the Customer Service Specialist is responsible for ensuring accurate order entry and follow-up, internal and external customer communications, documentation management in accordance with company policies and procedures. In addition, the Customer Service Specialist advises production completion dates, resolves issues, coordinates, expedites and serves as a general customer contact.

Essential Duties and Responsibilities:

• Establish and maintain positive working relationships with customers by ensuring the best possible customer satisfaction through providing expertise, accurate and timely information, and expediting requests.
• Responsible for daily customer activity, purchase orders, purchase order releases, quotes and reports.
• Enter and maintain sales orders for production using EDI and manual order entry.
• Address and resolve customer inquiries, problems and complaints regarding products, services, etc.
• Enter all required information into the computerized systems to create and maintain the customer database, ensuring accuracy and timeliness.
• Initiate the quoting process after receiving requests for quotes from internal and external customers.
• Complete the new customer account set up by following the established process and retaining the appropriate documentation.
• Prepare, complete and maintain all required correspondence, paperwork, records, documents, etc.
• Follow and comply with all safety and work rules and regulations. Maintain departmental housekeeping standards.

Minimum Qualifications:

Education/Experience:

• Requires a high school diploma or equivalent, and one year of related experience; or a combination of education and experience.
• Ability to read and interpret documents such as open orders, service logs, and procedure manuals. Ability to prepare reports and correspondence. Ability to communicate with internal and external customers, including the ability to flex priorities to meet customer needs.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.
• Ability to apply common sense understanding to carry out instructions furnished in written form. Ability to deal with problems involving several concrete variables in standardized situations.

Benefits:

• Medical Insurance - Employee premiums have not increased in over 5 years!
• Health Savings Account with employer contribution
• FREE on-site and off-site health clinics
• Dental, vision insurance, flexible spending accounts, life insurance, short- and long-term disability insurances
• Competitive PTO offering
• Paid holidays with no waiting period
• 401(k) with an employer match up to 4%
• Tuition reimbursement

Schuette Inc. is an Equal Opportunity Employer