Service Director - Lexus of Ann Arbor at Germain Automotive – Ann Arbor, Michigan

Drive Excellence Forward Join Lexus of Ann Arbor as Our Next Service Director.

Earn $150,000 + a year on commission and salary!

Service Director Responsibilities:

1. Training & Employee Development:

• Assist in the hiring process for service advisors, technicians, and appointment coordinators.

• Train all service advisors, technicians, appointment coordinators and lot technicians on dealership procedures.

• Assist with employee development.

• Provide technical assistance to employees as needed.

• Conduct meetings with department employees to discuss activities and problems of mutual interest.

• Direct and schedule the activities of all department employees.

• Manage technician productivity.

• Monitor technicians payroll records.

• Oversee the service scheduling process.

• Assist the shop foreman with the workflow.

• Hold weekly departmental meetings and set sales and service goals.

• Interact with outside vendors and other dealership management

• Observe, encourage, and inspire advisors to ensure customer loyalty.

• Maintain an above national average CSI score and follow up with all guest issues or concerns to ensure customer satisfaction.

• Attend managers meetings as requested.

• Other duties as assigned.

1. Shop Productivity and Management Tasks:

• Helps identify marketing opportunities within the service department to assist marketing team execute plan which promotes new and repeat business.

Benefits Overview:BENEFITS ELIGIBLE FIRST DAY OF EMPLOYMENT

Germain Automotive Partnership offers competitive wages depending on skills and motivation. We also offer a competitive benefits package including:

• Medical Insurance

• Dental Insurance

• Vision Insurance
• Parental Leave
• Weekly Pay
• Employee Assistance Program

• 401K

• Life Insurance

• Short and Long-term Disability Insurance

• Paid time off

• Employee Discounts