Brand Protection Investigator - IN OFFICE in Erie, Pennsylvania at IP House

About IP House

At IP House, we empower brands, legal professionals, and rights holders to manage and protect intellectual property—both online and offline—on a truly global scale. Through cutting-edge technology and deep cross-border expertise, we deliver scalable, end-to-end solutions for IP portfolio management, enforcement, and content and brand protection.

With over 700 experts operating across five continents, we are trusted by some of the world’s most recognized brands to combat counterfeiting, piracy, and IP infringement at scale. From digital platforms to physical marketplaces, we help clients safeguard what matters most—everywhere it matters.

Overview of the Role:

IP House is seeking Investigators with creative mindsets, strong critical thinking skills, and a passion for protecting intellectual property and consumer safety. In this role, you will conduct target research, perform test purchases, process evidence, prepare detailed reports, and engage with suspected scammers and resellers to gather actionable intelligence.

This position requires full-time, in-office presence at our Erie, Pennsylvania location.

Essential Duties and Responsibilities:

• Conduct online research to identify sellers, capture listing evidence, and investigate target identities
• Communicate with sellers under assumed identities via text, phone, email, and message boards
• Perform undercover test purchases independently or in coordination with third-party volunteers
• Receive, photograph, label, and document evidence while maintaining chain-of-custody records
• Regularly update tracking files and internal databases
• Prepare detailed and accurate investigation reports
• Maintain a high level of precision and attention to detail in all reporting activities
• Complete additional tasks and assignments as needed

What You’ll Bring:

Prior investigation or undercover purchasing experience is not required; however, an investigative mindset is essential. On-the-job training will be provided. The ideal candidate is hardworking, adaptable, and highly organized, with the ability to prioritize and reprioritize tasks in a fast-paced environment.

This role offers strong growth opportunities, progressing from entry-level test purchases and investigations to more complex and in-depth engagements.

Qualifications for Success

• Proficiency in internet research and Microsoft Office applications
• Strong writing skills with the ability to produce clear, comprehensive reports
• Ability to follow detailed instructions accurately
• Excellent verbal communication skills and the ability to remain composed during challenging conversations
• Confidence in presenting detailed case briefings to management
• Strong attention to detail
• Ability to work effectively in a dynamic, fast-moving environment
• Flexibility and adaptability, as priorities may change with little notice

Compensation and Benefits

This position offers $20.00-$22.50 per hour based on a 40-hour workweek. Only those with significant investigations experience will qualify for the upper end of this range.

In addition to competitive pay, we provide comprehensive health insurance, paid time off, a 401(k), and additional benefits.

We hire qualified candidates who are legally authorized to work in the United States. Please note that we are unable to sponsor visas at this time.

Why IP House:

IP House is redefining how the world combats illicit trade and intellectual property theft—delivering scalable, end-to-end solutions that empower global brands and rights holders through innovation, strategic expertise, and a relentless commitment to global enforcement.

Achieving this ambitious mission requires the collaboration of an exceptionally talented team. We believe our people are the foundation of everything we do—and we invest accordingly. From day one, we foster a culture rooted in continuous learning, professional growth, and shared excellence.

We also understand that meaningful work begins with a strong foundation. That’s why we offer a flexible work environment and a comprehensive benefits package designed to support the health, well-being, and financial security of our employees and their families.

Here, you’ll have the opportunity to shape a fast-scaling organization with a strong reputation for results—and room to grow with it. Join us in safeguarding the brands, content, and innovations that shape our world.

IP House is an equal opportunity employer dedicated to fostering a respectful, collaborative, and inclusive work environment.