Revenue Operations Manager in Brazil, Indiana at Jobgether

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Revenue Operations Manager in Brazil.

This role is a strategic, cross-functional leadership position responsible for connecting go-to-market operations across customer success, support, marketing, and revenue operations. The professional will act as the operational backbone of revenue growth, ensuring predictability, scalability, and efficiency across the full customer lifecycle. Working closely with sales leadership, this position plays a critical role in aligning pipeline, retention, and expansion strategies. The environment is fast-paced, data-driven, and highly collaborative, with strong emphasis on ownership and accountability. This role requires both strategic thinking and hands-on execution to build systems that directly impact revenue performance. It is an opportunity to shape how a high-growth organization scales from mid-stage to category leadership.

• Own revenue operations across the full customer lifecycle, including customer success, support, marketing, and RevOps functions.
• Drive retention and expansion performance by managing key metrics such as GRR (Gross Revenue Retention) and NRR (Net Revenue Retention).
• Oversee customer success operations, including enterprise, mid-market, and pilot accounts, ensuring strong onboarding, retention, and expansion outcomes.
• Develop and optimize customer support processes, improving SLA performance, CSAT, and ticket resolution efficiency.
• Lead marketing operations with a focus on pipeline contribution, messaging effectiveness, and sales enablement content.
• Own CRM systems (HubSpot), ensuring data integrity, pipeline hygiene, reporting accuracy, and adoption across teams.
• Build forecasting models, dashboards, and operational frameworks to support leadership decision-making and revenue visibility.
• Design scalable processes, playbooks, and workflows to support distributed teams across multiple time zones.
• Partner with Finance and Sales leadership on forecasting, planning, and strategic revenue initiatives.
• Manage and develop a distributed, cross-functional team across US and offshore locations.

Requirements:

• 5+ years of experience in Revenue Operations, Customer Success leadership, or GTM Operations roles.
• Proven experience managing customer-facing teams and cross-functional revenue operations.
• Strong background in B2B SaaS environments, ideally with both enterprise and mid-market exposure.
• Experience leading or rebuilding RevOps functions and scalable operational systems.
• Advanced proficiency in HubSpot or similar CRM platforms.
• Strong analytical skills with experience in BI tools (Looker, Tableau, or equivalent).
• Ability to build financial and retention models using Excel or Google Sheets.
• Experience working with distributed teams across multiple time zones (required).
• Strong understanding of key SaaS metrics such as CAC, LTV, NRR, GRR, and pipeline coverage.
• Excellent communication skills with ability to operate in async, written-first environments.
• Strong leadership skills with ability to hire, develop, and scale high-performing teams.
• Highly strategic systems thinker with strong execution capability and ownership mindset.
• Nice to have: experience with CS tools (Gainsight, ChurnZero), ERP systems (NetSuite), or financial system evaluations.

Benefits:

• Fully remote work environment.
• Competitive compensation with base salary plus performance-based bonus.
• Equity participation through ESOP program.
• Opportunity to shape and scale a high-growth revenue organization.
• Exposure to executive-level strategy and decision-making.
• Strong ownership culture with high autonomy and impact.
• Work in a fast-scaling environment defining a new category in AI-powered analytics.
• Flexible work structure within a globally distributed team.