Administrative Assistant at HM REPAIRS AND SERVICES, LLC – Monona, Wisconsin

Hours: Part-time | M, W, F | 8am-5pm

Position Summary

We are seeking a reliable and detail-oriented Administrative Assistant to provide clerical support and ensure smooth day-to-day operations in our heavy duty truck repair business. This role involves answering phones, assisting customers, performing general office tasks, and supporting team members with administrative needs. The ideal candidate has strong communication skills, excellent organizational abilities, and a customer-service mindset.

• Answer, screen, and direct incoming phone calls in a professional and courteous manner
• Provide excellent customer service in person, by phone, and via email
• Greet visitors, clients, and staff; ensure a welcoming and organized reception area
• Perform general clerical duties, including filing, scanning, photocopying, sorting email and data entry
• Prepare, organize, and maintain documents, records, and correspondence
• Assist with incoming and outgoing mail and package handling
• Update databases, contact lists, and internal records as needed
• Support office operations and supply ordering
• Assist with processing credits & tracking returns
• Provide administrative assistance to team members and management as assigned

Qualifications

• High school diploma or equivalent (associate degree preferred)
• Previous administrative, receptionist, or customer-service experience preferred
• Proficient with Microsoft Office Suite (Word, Excel, Outlook) and basic office equipment
• Strong verbal and written communication skills
• Excellent organization, multitasking, and time-management abilities
• Professional and friendly demeanor
• Ability to maintain confidentiality and handle sensitive information
• Must pass a pre-employment drug screen & be willing to be entered into a random selection quarterly pool for further screening

• Ability to sit, stand, and walk for extended periods
• Ability to lift up to 20 lbs occasionally
• Must be able to work in a fast-paced office environment

This position operates in a heavy-duty truck repair and parts sales facility. The role includes regular interaction with mechanics, drivers, fleet managers, and parts suppliers.