Supervisor, Conceirge at RWJBarnabas Health – Elizabeth, New Jersey

Job Title: Supervisor

Location: WILLIAMSON STREET

Department Name: Conceirge

Req #: 0000232304

Status: Salaried

Shift: Day

Pay Range: $47,840.00 - $56,160.00 per year

Pay Transparency:

The above reflects the anticipated annual salary range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

Job Overview:

The Concierge Supervisor provides leadership and direction in management of the Concierge Department. Leads the Concierge team and demonstrates the mission to ensure positive patient, family, visitor and physician experiences and interactions. Assists in the coordination of support services to ensure safety and cleanliness for the campus. Recruits and trains staff, provides continuous feedback on performance as well as completes annual performance reviews. Manages in person visitation requests, addresses visitor compliments and complaints from all sources.

Qualifications:

Required:

• High school graduate or GED college preferred
• Prior supervisory or lead experience, demonstrated ability to coach, support and hold staff accountable in a fast-paced setting
• Minimum of three (3) year customer service experience, preferably healthcare or service environment
• Successful completion of all Orientation Programs
• Bilingual-Spanish and English required

Scheduling Requirements:

• Shift- 8:00am-4:00pm; on call required
• Monday-Friday
• Full Time- Day

Essential Functions:

• Greets, directs and assists visitors at the Concierge information desk.
• Maintains positive relationships with all employees, physicians, patients, visitors, and guests.
• Orders supplies and department materials for Concierge
• Prepares payroll for concierge
• Registers visitors and provides visitor passes as needed.
• Responsible for helping to establish deadlines for work assignments and completion, monitoring work status and progress
• Serves as liaison between physicians, visitors and other hospital affiliated areas
• Triages department incoming calls for concierge
• Will interview, and train all new concierge hires
• Works in conjunction with the security team to coordinate the development and utilization of team-based protocols and policies to support efficiency, quality and profitability of the practice
• Serves as the administrator of the visitor management system.
• Other duties as assigned

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Benefits and Perks:

At RWJBarnabas Health, our employees are at the heart of everything we do. Driven by our Total Wellbeing promise, our market-competitive offerings include comprehensive benefits and resources to support our employees’ physical, emotional, financial, personal, career, and community wellbeing.

These benefits and resources include, but are not limited to:

• Paid Time Off including Vacation, Holidays, and Sick Time
• Retirement Plans
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Disability and Life Insurance
• Paid Parental Leave
• Tuition Reimbursement
• Student Loan Planning Support
• Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Community and Volunteer Opportunities
• Discounts Through our Partners such as NJ Devils, NJ PAC, and Verizon ….and more!

Choosing RWJBarnabas Health!

RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey—whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.