Supervisor, Operations at Premier Community Healthcare Grp. – Dade City, Florida

General Description

The Supervisor of Clinical Operations over sees and supports the day-to-day clinical and front-office operations of assigned health center(s). This role monitors workflow, ensures adequate supplies and functional equipment, and supports care team members in delivering efficient, high-quality patient care.

The Supervisor of Clinical Operations collaborates closely with the Office Manager and senior leadership on staffing, onboarding, performance management, and escalated operational matters. This position is responsible for maintaining smooth clinical operations, supporting patient flow, and promoting a positive, mission-driven work environment.

Essential Duties & Responsibilities

• Provide frontline operational support to clinical staff, front desk staff, and care team members, including real-time education on processes and workflows
• Manage daily clinical operations and workflow for assigned centers, serving as a key resource for the care team
• Oversee onboarding, training, and assimilation of new care team members
• Participate in hiring and partner with clinical leads and senior staff to develop onboarding plans
• Manage daily performance, team dynamics, and employee engagement; address patient concerns and promote effective communication
• Provide oversight of clinical operations and distribute daily work equitably; coordinate staffing coverage as needed
• Engage care teams for feedback and identify opportunities for operational improvement
• Audit clinical and operational procedures to ensure efficiency and compliance with organizational policies
• Monitor patient flow and communicate disruptions to care team members to minimize delays
• Demonstrate strong customer service skills when interacting with patients, families, and visitors
• Contribute to the development and execution of goal-based operational projects
• Promote community give-back initiatives and foster team engagement around Premier’s mission
• Adhere to patient care standards and Premier’s core values to deliver a best-in-class patient experience
• Drive departmental goals and participate in Quality Improvement / Quality Assurance (QI/QA) initiatives
• Perform other duties as assigned

Supervisory Responsibilities

• Direct supervision of clinical leads and office personnel, including daily oversight and performance management

Knowledge, Skills & Abilities

• Basic understanding of healthcare administration and Federally Qualified Health Center (FQHC) operations
• Demonstrated experience leading teams or operational projects
• Strong problem-solving skills and ability to work independently
• Knowledge of practice management systems, EHRs (Epic preferred), and Microsoft Office applications
• Ability to effectively communicate processes and expectations to care team members and patients
• Approachable leadership style with compassion, empathy, and professionalism
• Strong organizational and time-management skills
• Excellent verbal and written communication skills
• High ethical standards, integrity, and commitment to confidentiality
• Alignment with Premier Community HealthCare Group’s mission, vision, and values

Qualifications

• High School Diploma or GED required
• Minimum two (2) years of experience in a healthcare setting, preferably in an outpatient or physician office environment
• Prior supervisory or lead experience preferred
• Ability to obtain and maintain Epic certification and annual compliance training

Working Conditions & Physical Requirements

• Ability to lift 20 lbs. regularly and 30–50 lbs. occasionally
• Ability to sit for extended periods
• Ability to travel to all Premier sites for coverage, meetings, or operational support
• Direct exposure to computer screens
• Possible exposure to contagious or infectious diseases