NURSING QUALITY DIRECTOR at H. Lee Moffitt Cancer Center – Tampa, Florida

Job Summary:
The Director of Nursing Quality facilitates assessment, planning, implementation and development of a coordinated, interdisciplinary Quality Management Program. This individual acts as the Nursing Division point of contact for all quality, safety, process improvement and accreditation-related initiatives. As such, the Director of Nursing Quality assists the Nursing leadership in the development of quality improvement plans for the Cancer Center, collecting necessary data and interacting with other hospital departments as needed.

III. Job Relationships:
· Reports to: VP/CNO Patient Care Services
· Supervises: Management Assistant, Nursing Quality Specialist
· Relationships: Nursing directors, patient care managers, clinic managers, patients, families, employees, and physicians. Coworkers in Organizational Risk, Safety and Quality Department, Organizational Development, and others to accomplish objectives. Additional
relationships include local, state and national network.

IV. Duties and Standards:
A. Technical Competencies:
1. Develops and implements Nursing Services Quality Improvement Plan, including facilitation of the Shared Governance Outcomes Management Council.
2. Maintains Division of Nursing/Patient Care Services in constant readiness for regulatory and accreditation surveys
3. Collaborates with nursing teams in the inpatient and outpatient settings to ensure patient care improvements are identified and implemented.
4. Provides direction for planning and implementation of an Inpatient and Ambulatory/Clinic Safety Plan.
5. Provides administrative support and leadership for interdepartmental projects as they affect nursing operations/systems.
6. Provides leadership and mentorship to nursing staff and managers.
7. Assist CNO in the submission of yearly CLIA lab renewal

B. Behavioral Competencies:
· Customer Focus: Commitment to Providing Outstanding Customer Service
* Conveys a positive image of Moffitt to customers
* Is dedicated to superior customer service and satisfaction
* Develops and maintains positive relationships with both internal and external customers
· Team Work: Work, as Part of a Group, to Achieve Results
* Shares equally in the department's success and failures
* Works effectively and constructively to find mutually beneficial solutions for all concerned parties.
* Shares knowledge and expertise with others to ensure the success of team and
individual efforts.
* Supports co-workers by maintaining attendance requirements.
· Adaptability: Demonstration of Creativity, Innovation, Flexibility and Willing
Acceptance of Challenges
* Demonstrates willingness to adapt to changing individual and institutional roles, needs and environment.
* Exhibits a problem solving attitude; constantly seeks ways to improve processes, increase efficiency, find solutions to current situations or to develop new methods and procedures.
· Responsibility: Acting Responsibly in All Matters
* Accepts accountability for actions, choices and outcomes; assumes nothing; answers for own conduct and obligations.
· Commitment to Excellence: Striving to do the Best Every Day
* Consistently provides quality product/services.
* Commits to the principle of continuous improvement in the workplace.
* Projects pride in their work as exhibited in day-to-day interactions with staff, coworkers, patients and all those they come in contact with.
V. Culture of Safety Behavioral Competencies
Management
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1. Fosters a culture that encourages continuous safety improvement and reporting.
2. Establishes a culture that encourages error/event/near-miss reporting.
3. Involves staff in identification of system flaws and potential corrective actions required, with a focus on the “how” rather than the “who”.
4. Implements corrective measures and plans, and educates staff accordingly.
5. Reinforces safe practices of all individuals through appropriate evaluation processes.
6. Maintains compliance with all licensing/regulatory bodies by appropriate actions taken
for violations.
VI. Qualifications:
A. Education: Master’s Degree (MSN, MS, MPH, MBA, MHA) required with a minimum of 3 years experience in a nursing leadership role. If no Master’s Degree must have Bachelor’s degree with a minimum of 5 years experience in Nursing Management. Must currently be in Master’s Degree Program or enrolled within six months of employment and maintain active participation in Master’s Degree program.
B. Training/Experience:
1. Registered Nurse with current Florida license
2. 3-5 years management experience required.
3. Specialty certification required.
4. Oncology experience preferred.
C. Competencies:
1. Knowledge of measurement and outcomes methodology for quality improvement.
2. Knowledge and understanding of patient care processes
3. Knowledge of and skill in policy / procedure development.
4. Knowledge of clinical documentation systems.
5. Knowledge of Joint Commission standards.