BDC Sales in Escondido, California at PIERCE MOTOR HOLDINGS LLC

Lexus Escondido BDC Sales

Position Summary

BDC Sales is responsible for building and retaining a loyal customer base.

Major Essential Duties

• Involves heavy inbound/outbound sales calls in order to create sales appointments.
• Determining each customer's vehicle needs by asking questions, reading the lead, and listening
• Answering customer inquiries with a professional attitude and manner while adhering to measurable departmental goals
• Processing quotes, answers to questions and transactions accurately.
• Learning, understanding and adhering to call training and email scripts
• Setting and confirming appointments, following up for each shown or missed appointment based on goals and objectives defined by the sales manager
• Effectively utilizing and navigating internal resources to arrive at the right solution for the client e.g. computer systems, online resources, and business partner relationships.
• Gathering information for customers and getting that information back to them in a timely manner.
• Attending weekly sales meetings and trainings as set by sales management.
• Meeting with the sales managers and director regarding objectives, planned activities, reviews and analysis.
• Actively participating in Quality Improvement Process, via training offered, etc.
• Following up with all clients that are connected to the internet department at the dealership for business development.
• Demonstrating excellent call handling skills, patience and respect with complex and non-complex calls.
• Disclosing terms of sales with consumers and reviewing sales with dealership management.
• Establishing rapport with customers, making them feel unique and valued.
• Defining a problem clearly and escalating concerns appropriately when necessary
• Other duties as assigned.

Qualifications

• High school diploma or general education degree (GED) and 2-3 years customer service/call center experience or equivalent combination of education and experience. Automotive or dealership experience a plus.
• A proven history of inside sales and / or scheduling sales appointments preferred.
• The ability to instantly build rapport with clients.
• Must be a quick learner and be self-disciplined with a "never say die" attitude.
• A professional demeanor and the ability to face rejection without losing momentum.
• Superb customer service skills with the proven ability to resolve customer service issues.
• The ability to meet or exceed all department Key Performance Indicators that measure overall performance.
• Basic computer knowledge including Microsoft Office and efficient typing and writing skills.
• Strong organizational expertise and an attention to detail.
• Must be able to work flexible hours and days, including some weekends.

$22.00 hour