Parts Counter Sales Associate — Elmhurst CDJR in ELMHURST, Illinois at Elmhurst Chrysler Dodge Jeep Ram

Hourly + Commission + Spiffs | Future Leaders Wanted

Elmhurst CDJR is one of the fastest-growing dealerships in Chicagoland, and we're hiring a Parts Counter Sales Associate who wants to grow with us. Get in now — while the group is still young, the team is still being built, and the ladder up is still short. The people who join winning teams early are the ones running departments five years from now.

What You're Walking Into

• High-volume parts and accessories pipeline. The tickets are here. Show up and sell.
• Real money on the counter. Hourly base based on experience, plus commission and spiffs on parts sales, plus performance incentives tied to gross and volume. The harder you sell, the more you make.
• Strong benefits. Health, dental, vision (eligible after 60 days). 401(k) after 90 days. PTO per company policy. Employee discounts on parts and service.
• Engaged ownership and leadership that works the floor — not executives managing through spreadsheets from a corner office. When you need a hand or a decision, we're ten feet away.
• A clear path up. We're growing fast and we promote from within. Prove yourself at the counter and the next conversation is about running it.

What You'll Be Doing

• Greeting retail customers at the counter and on the phone — and treating every one of them like they matter, because they do
• Identifying what the customer actually needs and recommending the right OEM or aftermarket part the first time
• Supporting service advisors and techs with parts lookups, requests, and order fulfillment so the shop keeps moving
• Processing special orders, returns, and warranty claims cleanly and on time
• Keeping the inventory organized — bin locations accurate, cycle counts done, no "lost" parts sitting on a shelf
• Running transactions and tracking through the DMS
• Upselling and cross-selling accessories, Mopar parts, and add-ons — every ticket, every customer

Who We're Looking For

A parts professional who wants to build something. Specifically:

• You move fast — because we move fast. If you like to sit on things, "circle back," or take three days to call a customer about a special order, don't apply. Speed is the job.
• CSI is non-negotiable. Retail customers, wholesale accounts, and our own techs all walk away feeling like they were taken care of — because they were.
• You actually know parts. You can read a VIN, navigate a parts catalog, and tell the difference between a part the customer wants and the part the customer needs.
• You upsell every ticket. Wipers, floor mats, accessories, fluids, Mopar performance add-ons — if the opportunity is there, you ask for it. 100% of the time.
• You're organized. Bin locations matter. Special orders matter. You don't lose tickets and you don't lose parts.
• You treat the techs like teammates and the retail customer like a neighbor.

Who We're Not Looking For

Let's be direct so we don't waste each other's time:

• No job hoppers. If your resume shows a new dealership or store every 12 months, save us both the conversation.
• No clock-watchers. The phone rings, you answer it. The counter has a customer, you greet them. Nobody here is going to chase you to do your job.
• No divas. Ego stays in the parking lot. We win as a team.

Requirements

• Automotive parts or dealership experience preferred — CDJR or Mopar experience is a plus
• Strong working knowledge of automotive parts, accessories, and how a dealership parts department actually runs
• Reynolds & Reynolds experience is a plus — it's our DMS
• Comfortable with parts catalogs, lookups, and basic computer work
• Excellent communication skills — counter, phone, and shop
• Ability to stand for extended periods and lift parts as needed
• Clean background and ability to pass standard pre-employment screening

What Success Looks Like

• High CSI on retail and wholesale
• Accurate, on-time order fulfillment with minimal returns and zero "lost" tickets
• Strong upsell and accessory attachment on every ticket
• A parts department that's organized, accurate, and ready for inspection any day of the week

We move fast — if you're the right fit, you'll know within a week.

Elmhurst CDJR — Elmhurst, IL Equal Opportunity Employer