Parts Manager at Pritchard Auto Company – Rockdale, Illinois

Location: Worldwide Equipment Sales — Illinois
Company: Pritchard Companies

Worldwide Equipment Sales (WWE), a division of Pritchard Companies, is a leading distributor of towing and recovery equipment, heavy‑duty truck parts, and custom upfitting solutions. Our Illinois location serves as a critical operational hub supporting customers, service teams, and equipment sales.

We are seeking a Parts Manager to lead the daily operations of our parts department. This is a hands‑on leadership role ideal for someone who enjoys being directly involved in inventory, purchasing, counter activity, and customer support while driving strong financial and operational performance.

• Manage and actively participate in all day‑to‑day parts department operations.
• Support parts counter activity, order processing, and customer issue resolution.
• Oversee inventory levels, purchasing, stocking strategies, and cycle counts to ensure accuracy and availability.
• Own parts pricing, margins, and revenue performance for the Illinois location.
• Build and maintain strong relationships with vendors, OEMs, and suppliers; negotiate pricing and terms.
• Lead, train, and develop parts team members while setting clear expectations and driving accountability.
• Monitor key performance indicators, including sales performance, inventory turns, obsolescence, and fill rates.
• Identify and implement opportunities for operational improvements, efficiency, and cost control.
• Collaborate closely with Service and Sales teams to support customers and internal workflows.
• Ensure compliance with company policies, procedures, and safety standards.
• Maintain a clean, organized, and customer‑ready parts department.
• Perform additional duties as needed to support business operations.

• 5–8+ years of parts experience, preferably in heavy‑duty, towing, trucking, or automotive environments.
• Prior experience as a Parts Manager, Lead Parts Specialist, or in a senior parts role.
• Strong working knowledge of inventory management, purchasing, pricing, and vendor relations.
• Demonstrated ability to work hands‑on alongside a team and lead by example.
• Comfort being actively involved in daily counter and operational work.
• Strong organizational, problem‑solving, and decision‑making skills.
• Excellent communication and customer service abilities.
• Proficiency with parts and inventory management systems.
• Ability to work effectively in a fast‑paced, operational environment.
• Valid driver’s license required.

• Hands‑on leadership role with real ownership and impact
• Established organization with a strong reputation in the industry
• Opportunity to influence operations, customer experience, and profitability
• Collaborative team culture with long‑term growth opportunities

This is an onsite position at the Worldwide Equipment Sales Illinois location, involving regular interaction with customers, service teams, and vendors, as well as time spent at the parts counter and in the warehouse.

Worldwide Equipment Sales and Pritchard Companies are equal opportunity employers and prohibit discrimination or harassment based on any protected characteristic under federal, state, or local law.