Front Desk Manager in Portland, Maine at StepStone Hospitality Inc.

DoubleTree by Hilton Hotel Portland is proudly managed by StepStone Hospitality, a leading hospitality management company dedicated to delivering exceptional guest experiences and fostering team member growth.

We are seeking a professional and customer-focused Front Desk Manager to lead daily front office operations. This role ensures outstanding guest service, effective team leadership, and smooth front desk performance.

Key Responsibilities:

• Supervise, train, and support front desk team members
• Deliver exceptional guest service and resolve guest concerns
• Manage staff scheduling and shift coverage
• Oversee check-in and check-out operations
• Monitor reservations, occupancy, and revenue opportunities
• Ensure compliance with hotel policies and brand standards
• Coordinate with housekeeping and maintenance for room readiness
• Prepare reports and assist with operational planning

Qualifications:

• Previous hotel front desk or hospitality management experience preferred
• Strong leadership and communication skills
• Excellent customer service abilities
• Experience with hotel PMS systems preferred
• Flexible schedule, including evenings, weekends, and holidays

Benefits:

• Competitive salary (based on experience)
• Health, dental, and vision insurance
• Paid time off
• Employee discounts at Hilton Hotels & Resorts properties
• Career growth opportunities

EOE - All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.