Enterprise Account Manager at CheckSammy Inc. – Addison, Texas

POSITION SUMMARY:

As an Enterprise Account Manager (EAM), you will act as the primary liaison between the company and its clients, fostering strong, long-term relationships. You will work closely with clients to understand their needs and objectives, providing tailored solutions that drive mutual success. The EAM is responsible for re-engaging dormant accounts, growing underutilized (“quiet”) accounts, and driving new revenue through upselling and cross-selling opportunities. This role focuses on building strong client relationships, identifying customer needs, and proactively converting inactive or low-activity accounts into high-performing revenue streams. Through proactive communication and strategic account management, you will ensure client satisfaction and retention.

DUTIES AND RESPONSIBILITIES:

1. Development of client KPI’s as they relate to CheckSammy’s business offering.

2. Meet regularly with leaders within CheckSammy to ensure alignment with client(s) is being met.

3. Manage a portfolio of existing clients, ensuring satisfaction, renewals, and expansion opportunities.

4. Identify and execute upsell and cross-sell opportunities to increase revenue and strengthen partnerships.

5. Cross functional leader will communicate client initiatives with internal Operations, Sales, Sustainability, and Marketing teams.

6. Proactively reach out to dormant and inactive accounts to rebuild relationships and generate new business.

7. Identify reasons for inactivity and develop tailored strategies to win back business.

8. Conduct high-volume outbound calls, emails, and follow-ups to targeted accounts

9. Partner with operations, customer success, compliance, and marketing teams to ensure a seamless client experience

10. Provide feedback on customer trends, objections, and market opportunities

11. Maintain consistent pipeline activity and track outreach efforts in CRM

12. Delivers critical client information and feedback to all necessary parties within CheckSammy.

13. Schedules and attends client Quarterly Business Reviews and/ or meetings scheduled by client or other CheckSammy team members.

14. Works closely with the sales team for all upselling opportunities.

15. Fully understands and communicates CheckSammy value proposition.

16. Attends tradeshow events as needed.

17. Other duties as assigned.

COMPETENCIES:

The following competencies have been identified as critical for success in the role and will be referred to during the assessment, feedback, and evaluation process.

1. Technical skills required to create proposals and find solutions to meet client requirements.

2. Works well in a TEAM environment, with a willingness to share ideas, best practices, and teamwork across all departments.

3. Excellent organizational skills to meet goals and set priorities.

4. Excellent verbal and written communication skills.

5. Self-motivated and self-directed.

6. Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, Teams, and Excel).

EDUCATION / TRAINING AND EXPERIENCE:

1. BA/BS in Business Management or associate degree or equivalent.

2. Highly desirable: Experience in Waste Industry, Environmental Services or similar.

3. 2–4 years in Customer Success or Account Management (SaaS, B2B services).

4. Proven success in reducing churn and expanding existing accounts.

5. Experience with creating collateral (decks, proposals, case studies) and delivering them in a client-facing context.

6. Hands-on familiarity with CRMs (HubSpot preferred) and customer analytics tools.

KNOWLEDGE, SKILLS, ABILITIES:

1. Fluent in English with strong communication and interpersonal skills: clear written and verbal communication with demonstrated understanding of communication methods and styles; articulate clearly and concisely in a professional and hospitable manner without jargon or complicated language. Highly desirable: fluency in second language.

2. Excellent organizational and time management skills: adhering to deadlines and adapting to changing circumstances; handling high volume while maintaining excellent attention to detail; monitoring own work and self-editing.

3. Ability to problem solve; analyze information, apply expertise, and provide solutions.

4. Able to adapt to changing circumstances and prioritize work accordingly. Self-starter with desire to show ownership and commitment to role.

5. Proficiency with computer software, aptitude for learning latest programs and commitment to data integrity.

6. Ability to prospect & build a robust sales pipeline.

7. Entrepreneurial drive to build a residual book of business.

8. Experience translating data into meaningful insights to close business and build credibility.

9. Understanding of the importance of meeting or exceeding established targets and ability to drive critical activities to completion.