Residential Counselor, 37.5hrs, Worcester at UMass Memorial Health – Worcester, Massachusetts

Position Title: Residential Counselor, 37.5hrs, Worcester

Location: Worcester, MA

Time Type: Full time

Remote Type: On-site (100% Onsite)

Job Category: Therapy Services

Job Family: Behavioral Health

Job Type: Regular

Req ID: R25111423

Description:

Are you a current UMass Memorial Health caregiver? Apply now through Workday.

Exemption Status:
Non-Exempt

Hiring Range:
$20.00 - $33.15
Please note that the final offer may vary within this range based on a candidate’s experience, skills, qualifications, and internal equity considerations.

Schedule Details:
Holidays - Every Other Holiday, Monday through Friday, Weekends (Saturday and Sunday)

Scheduled Hours:
Mixed Shifts

Shift:
4 - Mixed Shift, 7.5 Hours (United States of America)

Hours:
37.5

Cost Center:
71000 - 0637 STAR House

Union:
SEIU Local 509 Community Health Link

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Functions as a member of the treatment team by assisting with the implementation of treatment services. This includes but is not limited to monitoring of daily patient activities, assisting with direct client care, documentation, orientation of clients to the unit, and ensuring that clients comply with all treatment groups and unit/program rules.

I. Major Responsibilities:
1. Performs duties using recovery-oriented principles.
2. Demonstrates person centered strength-based communication and relationship with Persons.
3. Demonstrates effective communication with staff, peers and other professionals.
4. Ability to observe, document, teach and respond to mental and physical health as well as other needs of clients such as community living skills.
5. Serves as a residential counselor for specified number of residents as directed.
6. Assists in creating a safe therapeutic milieu by fostering a culture of recovery.
7. Implements treatment plans; interventions and properly documents using progress/service notes.
8. Assists with the client admission process by completing all required documentation accurately, as required.
9. Searches clients and their belongings for contraband upon admission and as required.
10. Works with clients to assist with activities of daily living (ADL’s) which may include, but are not limited to, personal hygiene and self-care skills, laundry, money management and budgeting, symptom management, relapse prevention, use of public transportation, problem solving and conflict resolution, and other interventions as necessary.

Standard Staffing Level Responsibilities:
1. Complies with established departmental policies, procedures, and objectives.
2. Attends variety of meetings, conferences, seminars as required or directed.
3. Demonstrates use of Quality Improvement in daily operations.
4. Complies with all health and safety regulations and requirements.
5. Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.
6. Maintains, regular, reliable, and predictable attendance.
7. Performs other similar and related duties as required or directed.

All responsibilities are essential job functions.

II. Position Qualifications:

License/Certification/Education:

Required:
1. Grade C02: Residential Counselor I: Minimum of a high school diploma/GED/HiSet required.
2. Grade C04: Residential Counselor II: Requires a Bachelor’s degree; preferably in the field of psychology or human services.
3. Driving Requirements:
a. For Faith House, Beryl's House, and Orchard Street: Current valid US-Issued driver's license;
b. For Adult Community Clinical Svcs (ACCS) Div: All programs require a current valid US-issued driver’s license and a registered, inspected, and insured automobile for work related purposes including transporting clients in a personal vehicle [or a company vehicle].;
c. For MYR (Motivating Youth Recovery), , Detox, TSS (Transitional Support Services), CSS (Clinical Stabilization Service), CSU (Crisis Stabilization Units), and ATS (Acute Treatment Services): Driving is not a requirement.

4. Must be able to pass a CORI background check.
5. MYR, Beryl’s House, Faith House, Orchard Street: Must be able to pass a CORI (Criminal Offender Background Check) and a DCF/CPS (Department of Families Adam Walsh/Child Protective Services background check)

Preferred:
1. Associates degree.
2. If working in a Substance Use Program, certification in addiction counseling or a minimum of two (2) years of experience in the substance abuse field.

Experience/Skills:
Required:

1. Demonstrates person centered strength-based communication and relationship with Persons.

2. Demonstrates effective communication with staff, peers and other professionals.

3. Ability to observe, document, teach, and respond to mental and physical health as well as other needs of clients such as community living skills.

4. Awake Overnight Residential Counselors: Must be able to remain awake and alert during the overnight shift to provide a safe and healthy environment for our staff and co-workers.

Preferred:
1. Previous human services experience.

2. If working in a Substance Use Program, understanding of addiction and recovery.

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

Department-specific competencies and their measurements will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents.

III. Physical Demands and Environmental Conditions:

Work is considered medium. May be required to lift up to 10 lbs frequently and up to 20 lbs occasionally. Work is indoors in a patient-facing environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.

About Us:

At UMass Memorial Health, everyone is a caregiver. No matter their responsibilities or title, every employee or "caregiver" fills an important role for our patients and their families every day. Who is a caregiver? It's not just the person who delivers the care. It's all the people who make it work ... and make it better. Caregivers give everything that helps patients heal, from expertise to extra attention. They give clean, comfortable rooms. Fast, accurate answers. And an easier, less stressful experience. They give warm, reassuring smiles, and helping hands. We are more than 16,000 employees, working together as one health system in a relentless pursuit of healing for our patients, our community and each other. And everyone, in their own unique way, plays an important part, every day.