Office Manager at Acree Plumbing, Air & Electric – Tampa, Florida

OFFICE MANAGER - ACREE PLUMBING & AIR - TAMPA FLORIDA BRANCH LOCATION

This is a Full Time, Hourly position, working On-Site at our Tampa Branch.

Pay: $25.00 - $30.00 / Hour Based on Experience

About Acree Plumbing Air and Electric:

Acree has been in business since 1967 (over 50 years!). We proudly service the Tampa community and the other counties: Pinellas, Pasco, some Polk, and Manatee. We offer same-day service from top-notch technicians that provide unparalleled customer service.

At Acree, we believe that our employees will take great care of our customers because we take great care of our employees. Everybody Wins!

Why Join Our Team?

• Competitive Pay
• Weekly Paycheck
• 401(k) Match & Health Benefits (Medical, Dental, Vision)
• Short & Long-Term Disability + Company Paid Life Insurance
• Paid Time Off (PTO) + Paid Holidays
• Employee Assistance Program

What You'll Do:

Provide office management, administrative, operational, clerical, and customer service support to the operation. In this role, you will maintain office services by organizing office operations and procedures, controlling correspondence, designing filing systems, reviewing and approving supply requisitions, and assigning and monitoring clerical functions. A good Office Manager is more than just an efficient assistant. As an efficient Office Manager, you will need sound judgment and strong communication and problem-solving skills.

What we are looking for:

• Very strong Administrative Skills, MS Office, EXCEL. Experience with SERVICE TITAN is helpful and preferred.
• Excellent verbal and written communication skills
• Positive, professional, and friendly demeanor
• Strong problem-solving, decision making, and multitasking abilities
• Self-motivated, organized, and team-oriented
• Organizational skills with amazing Customer Service and Follow Up abilities for Internal and External Customers
• High school diploma or equivalent (Associate’s or higher a plus)

ESSENTIAL JOB FUNCTIONS:

• Responsible and accountable for timely reporting of key employee and company performance data; and weekly reporting to Branch Managers, Regional Managers and Finance.
• Manage open A/R issues across business units (non-payments, missing payments, returned checks, checks with incorrect amounts, missing documentation, etc.) 
• Manage all customer refunds with Branch Manager’s and/or Regional Manager’s approval.
• Oversee branch indirect spend, including procurement of office supplies, office equipment, and technician tools (via Medius).
• Coordinate office maintenance and facility needs as required.
• Serve as branch IT liaison, partnering with Corporate IT to resolve technical issues and implement system updates.
• Support corporate IT initiatives, including software implementation and distribution of company-issued mobile devices.
• Order and manage uniforms for all team members.
• Process liability and vehicle insurance claims as needed.
• Provide support with fleet management responsibilities as needed.
• Coordinate and execute branch events, contests, and engagement initiatives.
• Assist with meeting scheduling and administrative coordination.
• Prepare, complete, and distribute various forms and operational documents.
• Manage local marketing-related tasks as needed.
• Manage brand social media accounts with a goal of increased community engagement and reputation
• Manage brand reputation across review and search engine platforms
• Submit W-9s and Certificates of Insurance (COIs) to customers as required.
• Implement and support special projects as directed by Operations, Field OPS, and other departments.
• Respond to and verify customer reviews, aligning review to specific jobs and techs.
• Notify management of all 1-3 star reviews and collaborate to create responses
• Monitor BBB complaints and ensure timely responses
• Other duties as assigned.
• Onboarding & Offboarding
• Lead onboarding logistics for all new hires, including:
  • Ordering uniforms
  • Coordinating system access and login credentials with IT
  • Ordering business cards
  • Distributing company-issued tablets and mobile devices (as applicable)
• Oversee offboarding processes in coordination with IT, including account deactivation.

Recruiting Support

• Conduct phone screenings for various departments as needed.
• Schedule and coordinate in-person interviews.

Community & Sponsorship Coordination

• Coordinate sponsorship initiatives and related event logistics.
• Implement and manage all branch culture initiatives.
• Lead planning and execution of charity engagement, public relations events, etc.

QUALIFICATIONS/ABILITIES:

• Excellent customer service skills
• Excellent problem-solving skills
• Ability to serve as a positive, solution-oriented team member while building trust and productive partnerships with the service team, technicians, internal staff, and cross-functional office departments.
• Ability to conduct business in a mature, courteous, and professional manner 
• Organized, detail-oriented, and able to multi-task in a fast-paced work environment.
• Strong follow-up skills to ensure duties are completed timely and accurately.
• Strong verbal and written communication to clearly articulate the status of initiatives and duties
• Ability to travel to other branches for training or to provide administrative support, if necessary

EDUCATION/EXPERIENCE REQUIREMENTS:

REQUIRED:

• High School Diploma required
• 5+ years experience as an Office Manager or Executive Administrative function for a customer-service-focused company
• Advanced computer skills – MS Office suite of products

PREFERRED:

• Experience in the trades: HVAC, plumbing, electrical
• Experience with Service Titan

WORKING CONDITIONS/PHYSICAL REQUIREMENTS:

• Professional Office Environment
• Ability to travel to other locations, for training sessions and/or meetings
• Ability to sit for extended periods of time

BENEFITS:

Compensation: Based on experience

Benefits: Standard benefit plan for full-time, regular employees

SCHEDULE:

Monday-Friday 8am-5pm; can change as business needs change

Pre-Employment Requirements

All employment offers are contingent on successful completion of a criminal background check, drug screening, and motor vehicle report (if applicable). These are conducted in compliance with applicable laws and regulations.

Disclaimer: The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.

EOE