Community Development Coordinator at Pierce Transit – Lakewood, Washington

Pierce Transit’s Community Development Department is recruiting for our next Community Development Coordinator! This position will build strong business and community partnerships that support the mission and strategic initiatives of Pierce Transit.

The Community Development Coordinator develops and maintains business and community partnerships that support the mission and strategic initiatives of Pierce Transit. In this role, you will promote, sell, and support transit, rideshare, and ORCA pass programs through consultative outreach and education, provide on-site personal visits and customer service assisting with design, implementation, and evaluation of customized worksite transportation programs offering solutions to barriers in ridesharing, supporting rideshare operations by providing customers with safe and reliable transportation information in compliance with Agency and rideshare policies.

The ideal candidate is skilled at engaging with diverse individuals and groups, with a goal of increasing community awareness and promoting Pierce Transit services and projects.

This job is based out of our Lakewood, WA office and will have occasional weekend and evening commitments.

BENEFITS:
At Pierce Transit, our employees’ health is important to us too! That’s why we offer two on-site employee fitness rooms and an incredible Wellness Program in addition to excellent medical, dental, and vision packages.

If your career goals change while you are employed, we are here to help. Pierce Transit offers $5,000 per year (up to a total of $18,000) in Tuition Assistance after your one-year anniversary. Certifications, and career skills must be connected to a job at Pierce Transit.

All Pierce Transit employees are required to participate in the Washington State Public Employees' Retirement System (PERS). Pierce Transit offers two Public Employees Retirement System (PERS) plans to choose from, PERS2 and PERS3, as well as a matching program for 457 deferred compensation.

Employees are not covered under the Social Security System except for a 1.45% payment for Medicare.

Pierce Transit provides an ORCA Card benefit for each employee and a family member. This benefit provides free access to service on Pierce Transit, Sound Transit, Community Transit, Everett Transit, King County Metro, Kitsap Transit, Seattle Monorail, Seattle Streetcar, King County Water Taxi and Kitsap Foot Ferry.

PAID LEAVE:
Full-time Pierce Transit employees receive 11 paid holidays, 2 personal paid holidays, 6 days of major sick leave, 22 days of paid time off (PTO) per year, and the ability to earn up to 2 Wellness Days by participating in a qualifying wellness activity and the annual survey. PTO accrual rates increase per policy.

If you're not currently living in the Lakewood-area, that's not a problem! We may be able to help with reimbursing up to $2,500 in moving expenses for those who physically relocate their primary residence to the Pierce/King/Thurston County area (substantiated with receipts). Washington State was recently recognized as being number 1 in the nation for quality of life; read more about that here.
The following functions are not intended to serve as a comprehensive list of all duties performed in this classification, only a representative summary of the primary duties and responsibilities. Incumbent may not be required to perform all duties listed and may be required to perform additional position-specific duties.

• Research, solicit, provide sales presentations and negotiate contract terms with new accounts.
• Assists in planning, developing, and implementing employer transportation programs.
• Represents Pierce Transit at Wellness Fairs, Transportation Fairs, and other specialty events. Advocates Pierce Transit’s rideshare program and the benefits the program provides.
• Provides information on topics pertaining requirements for ridesharing, rideshare fares, bus service, Park and Ride locations, payment options for services, and other commute alternatives for specific needs. Prepares detailed correspondence and other materials as needed for the inquirer.
• Create and deliver presentations to community groups/organizations around Pierce Transit projects, initiatives, and programs.
• Develops goals and assists with planning and creating campaigns and programs. Creates, develops, and administers various marketing and promotional materials.
• Generates requisitions and purchase orders. Researches and obtains quotes/bids from vendors.
• Facilitates business partnerships programs and services. Reviews and assesses programs and services to determine changes and improvements.
• Displays regular and consistent attendance.
• Performs related work as required.

Required:

• Associate degree in Business Administration, Marketing, or a related field, and
• Three (3) years of experience establishing new accounts, sales or customer relationship management experience in support of community-based programs.
• Experience may be substituted for education on a year for year basis

Desired:

• Public sector experience desired
• Sales and community engagement experience desired

Knowledge, Skills, Abilities and Competencies

Knowledge of:

• Applicable local, state and federal laws, rules, and regulations
• Filing and recordkeeping standards and practices
• Public transportation industry
• Business English
• Standard office procedures
• Microsoft Office products

Skill in:

• Performing a variety of duties, often changing from one task to another of a different nature (multi-tasking)
• Customer service
• Communications (verbal and written)
• Critical thinking and problem solving
• Organizational/time management skills
• Attention to detail
• Computer and database skills

Ability to:

• Create and maintain reports and documents
• Plan and develop services
• Maintain confidentiality of information
• Prepare and deliver presentations
• Establish and maintain effective working relationships
• Meet schedules and deadlines of the work
• Follow verbal and written instructions

Competencies

• Regularly meets expectations for work schedule, accomplishing assignments, and serving as a source of supply and support for the department, customers, and/or the organization.
• Demonstrates responsibility for, and handles accurately, the details associated with one’s work.
• Working effectively and productively with others, sometimes in a team setting. Working cooperatively, effectively and productively with internal and external customers.
• Speaks, writes, and listens effectively in a variety of circumstances, sharing information and ideas with others.
• Focuses on building and protecting the image, reputation and long-term interests of a group or organization within the industry or community.
• Operates personal computer; accesses desired applications and utilizes needed programs, tools, and utilities.

Licensing, certifications, and other legal requirements:

• Individuals must pass a background check.
• Must possess and maintain a valid driver license

Physical requirements:

• The position involves light physical demands, such as exerting up to 40 lbs. of force occasionally, and/or up to 10 lbs. of force frequently, and/or a negligible amount of force constantly to move objects.
• May occasionally need to move boxes from 5 to 40 pounds
• Must be able to travel to business sites and community events.