CX Intelligence Production Specialist in at SupportNinja

Work Set-up: Remote/WAH

Equipment Provision: Equipment Provided

Schedule: 8PM - 5AM MNL, M-F

The CX Intelligence Production Specialist is responsible for coordinating, producing, and managing MomentumLabs Signal Reports and related client intelligence deliverables. This role executes standardized AI-assisted reporting workflows, compiles operational and account inputs into client-ready reports, manages report production timelines, and supports cross-functional review and approval processes to ensure high-quality and consistent deliverables across the MomentumLabs portfolio.

• Execute standardized Signal Report production workflows using approved MomentumLabs AI skill libraries and reporting methodologies
• Compile operational metrics, account data, and supporting intelligence inputs into structured client deliverables
• Coordinate with CX Intelligence, Project Management, and Business Transformation stakeholders to gather required report input and maintain production timelines
• Manage multiple reports simultaneously while tracking production status, review stages, dependencies, and delivery deadlines
• Prepare draft reports for analytical review and incorporate approved revisions and feedback into final deliverables
• Apply formatting, layout, quality control, and presentation standards to finalize reports prior to client delivery
• Coordinate routing and approval workflows with project managers, account managers, and leadership stakeholders
• Maintain organized tracking of reporting queues, production schedules, approvals, and deliverable status updates
• Identify workflow blockers, production risks, or missing inputs and escalate issues appropriately
• Support continuous improvement initiatives related to reporting workflows, AI-assisted production processes, and deliverable consistency
• Collaborate with cross-functional teams to support reporting operations, client deliverables, and transformation initiatives
• Adhere to company policies and procedures
• Meet or exceed performance targets for related KPIs
• Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules
• Collaborate with other departments as needed
• Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times
• Perform other duties as assigned

What are the required qualifications of a CX Intelligence Production Specialist?

• Minimum of two (2) years of experience in reporting operations, content production, business operations, analytics support, project coordination, or related functions
• Strong written English communication skills with the ability to produce polished and client-ready deliverables
• Experience working with AI-assisted workflow tools, structured prompting systems, or standardized automation processes
• Experience managing multiple concurrent deliverables in deadline-driven environments
• Strong attention to detail with the ability to identify inconsistencies, formatting issues, and missing information
• Experience coordinating cross-functional workflows and collaborating with multiple stakeholders
• Proficiency in Microsoft PowerPoint, Microsoft Word, PDF editing tools, Google Workspace, and related reporting platforms
• Ability to follow standardized methodologies and execute repeatable operational workflows with consistency
• Strong organizational, prioritization, and production tracking capabilities
• Experience supporting customer experience, operations, consulting, transformation, or call center environments preferred

Ninja Perks and Benefits

• Full-time employees
  • Competitive compensation
  • Adherence to government-mandated benefits
  • Retirement Savings Program with Company Matching
  • Life Insurance
  • HMO on day 1
  • Paid time off, birthday leave
  • Bonus and incentive plans
  • Opportunities for skills training and personal and professional development
  • Employee Referral Program
  • Beautiful office space (for onsite employees)
  • Free lunch provided daily (for onsite employees

Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow! Are you ready?

If you are interested, you can access your instant interview here: https://alpharun.com/i/R8oOvy6LXgfnwuxx_yDSK

Disclaimer:

The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.

SupportNinja is proud to be an Equal Employment Opportunity employer, and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.

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