LTSS Program Aide in Longview, Washington at THE SW WASHINGTON COUNCIL OF GOVS ON AGIN

• FLSA: Non-Exempt
• Reports to: LTSS Supervisor
• Supervisory Responsibilities: None
• Pay Grade: 16

SUMMARY:

This position provides program support to the Medicaid Case Management, Care Coordination, and Health Home programs, including the completion of approved Program Aide Work Requests, eligibility checks, mailings, database entry, report maintenance and reconciliation, file management, processing program referrals, managing transitional care notifications and communicating with clients and community-based organizations over the phone, and in person. This position provides coverage for receptionist breaks and lunches.

ESSENTIAL FUNCTIONS:

• Provides program and administrative support using software and computer applications to include WORD, EXCEL, ACCESS, PowerPoint,
• Maintains and updates program resource and referral data systems.
• Performs general copying and facsimile functions, collating, and packet production, utilizing word processing system for correspondence, labels, mailing lists, resource inventory, etc.
• Manages and performs special projects at the direction of the LTSS Supervisor or LTSS Program Manager.
• Responds to work requests for acquisition of approved equipment and environmental modifications.
• Authorizes payment for services and equipment rendered by contractors. Responsible for completing Program Aide Work Requests to support the functions of the Medicaid Case Management, Care Coordination Organization (CCO), and Health Home Lead programs.
• Maintains accurate and up-to-date records in multiple databases.
• Collaborates with other AAADSW staff to Produce flyers, organize and distribute monthly mailings.
• Confirm monthly program eligibility
• Assists with processing and assigning new files/referrals.
• ACCESS Database maintenance includes uploads of new referrals, completing reports and queries and completing regular updates to electronic records.
• Process and Reconcile EXCEL billing spreadsheets, process updates, format as needed and complete reports.
• Ability to work within multiple complex web-based programs and internal document systems and complete assigned projects by identified deadlines.

WORKING CONDITIONS AND PHYSICAL EFFORT:

• Work is normally performed in a typical interior/office work environment.
• When attending meetings or community events, the employee travels by automobile and is exposed to changing weather conditions.
• While performing the duties of this position, the employee is regularly required to talk, hear, stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls, and reach with hands or arms.
• Sufficient mobility is required for the use of office equipment such as computer laptops, telephones, files and copiers.
• The ability to hear and communicate at a level sufficient to perform the essential functions of the position is required.
• Ability to lift and maneuver a maximum of 30 pounds.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

MINIMUM QUALIFICATIONS:

• Two years of college level courses in a relevant field and at least two years of experience providing direct human services as well as administrative experience.
• Possession of a valid driver’s license and minimum state-required vehicle insurance and have use of reliable transportation.

KNOWLEDGE, SKILLS AND ABILITIES:

• Ability to work synergistically as a team member with a broad variety of diverse staff, clients and providers to establish and maintain effective working relationships.
• Ability to communicate verbally in the English language in face-to-face one-on-one settings, group settings, by personal computer or through use of telephones.
• Ability to produce written documents with clearly organized thoughts using proper English sentence construction, punctuation, and grammar.
• Computer and software skills; ability to operate general office equipment; work at a desk using phone and computer for up to eight hours a day.
• Specific knowledge of Excel, Work, Outlook, Access or the ability to become efficient in these programs.
• Knowledge of general office practices and procedures, ability to work independently and prioritize workload.

Benefits include WA state PERS retirement, medical, dental and vision insurance, personal holidays, and generous sick and vacation leave.

• AAADSW is an Equal Opportunity Employer
• Position is Open Until Filled
• A criminal background check will be administered
• Revised: 05/20/2026

The statements contained herein reflect general details as necessary to describe the essential functions of this job, the level of knowledge and skill typically required and the scope of responsibility, but should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other functional areas to cover absences or relief, to equalize peak work periods or otherwise balance the workload.