Nursing Care Coordinator in PLANO, Texas at The Outlook at Windhaven

At The Outlook at Windhaven, hospitality is more than a service—it is the foundation of how we care for one another. Our luxury senior living community in Plano, TX, is dedicated to creating an environment where residents feel welcomed, valued, connected, and supported in every aspect of life. As part of the Forefront Living family, we are committed to making every moment matter.

As our Nursing Care Coordinator, you'll play a critical clinical role in ensuring residents receive exceptional, personalized care every day. Working alongside the Director of Assisted Living, you'll coordinate resident assessments, oversee care planning and clinical documentation, communicate with physicians and healthcare providers, and help guide the delivery of high-quality nursing services. You'll also mentor and support the care team, coordinate staffing, and serve as a trusted resource for residents, families, and teammates alike. This is an ideal opportunity for a compassionate nurse who is passionate about clinical excellence, enjoys collaborating with an interdisciplinary team, and wants to make a meaningful impact in the lives of older adults while growing as a leader in a supportive, hospitality-driven community.

Primary Responsibilities

• Support the Director of Assisted Living with daily department operations, resident care oversight, and follow-up on priority clinical and staffing needs.

• Complete/Assist with resident level of care assessments, annual reviews, change-in-condition follow-up, and service plan updates based on current resident status.

• Complete the “Daily Start-Up” review process to identify changes in condition, required notifications and accurate documentation in the electronic medical record. Direct needed follow-up.

• Attend assigned interdisciplinary service plan meetings and communicate updates to the care team as needed.

• Help maintain resident rosters, acuity tracking, and other department logs used for staffing, quality review, and state readiness.

• Provide orientation, feedback and support to clinical staff on expectations, documentation, customer service, safety, infection control, and community procedures.

• Observe care delivery on the floor and provide real-time follow-up related to quality of care, teammate performance, resident interaction, and policy adherence as needed.

• Assist with performance evaluations, coaching conversations, and disciplinary follow-up in collaboration with the Director of Assisted Living and Human Resources as applicable.

• Manage clinical staffing through OnShift. Coordinate call-ins, schedule adjustments, shift coverage, and staffing follow-up in accordance with approved staffing plans and departmental guidelines.

• Verify payroll-related timekeeping and approved time-off scheduling.

• Assist with interview screening, onboarding, and orientation of new teammates, including review of work rules, call-in expectations, and schedule processes.

• Monitor meal service, resident flow, and day-to-day unit operations and assist with problem-solving when immediate support is needed.

• Investigate resident, family, or teammate concerns brought to the department and report findings and recommendations to the Director of Assisted Living.

• Maintain confidentiality of resident and teammate information and serve as a liaison with other departments, providers, families, and outside partners.

• Step into nurse or other direct support duties during staffing emergencies or urgent operational needs, within licensure and training.

• On call for scheduling during the week and every other weekend for both clinical and scheduling needs.

• Serve as the primary liaison between residents, families, physicians, specialists, and other healthcare providers by coordinating communication, physician orders, referrals, and follow-up care.

• Receive, process, and communicate physician documentation, orders, referrals, and recommendations, ensuring timely implementation and accurate documentation in the electronic medical record.

• Perform other duties as assigned to support the clinical, operational, and staffing needs of the community.

Minimum Qualifications

• Current Texas LVN license.

• Experience in assisted living, memory support, long-term care, or senior living operations.

• Strong working knowledge of resident assessments, service plans, physician orders, incident follow-up, and clinical documentation.

• Supervisory, coaching, and organizational skills with the ability to manage multiple priorities in a fast-paced environment.

• Clear verbal and written communication skills and the ability to interact professionally with residents, families, teammates, and providers.

• Working knowledge of state regulations, safety practices, infection control expectations, and resident rights.

• Ability to maintain a calm, service-focused approach while responding to urgent needs and frequent changes.