Customer Service Specialist in Rochester, New York at EIS

Job Description:

Hourly Rate: $22-24

About Us

EIS is a leading North American distributor of process materials, production supplies, specialty wire and cable and value-added fabricated parts for the electrical OEM, motor repair and assembly markets. Our culture is highly innovative, collaborative, and focused on building and maintaining relationships that allow us to surpass our customers expectations. We embrace the qualities that make each of our team members unique and develop each others skillsets so that together we can be stronger than the sum of our parts.

Job Description

The Customer Service Specialist is responsible for learning all aspects of the Sales and Customer Service process to provide support and assistance to the primary Customer Base. EIS is growing its presence on the internet and has redesigned the company's site to become a self-service hub, but most of our customers still do not know the great news! We need digitally savvy, customer-focused professionals who can help our customers learn about the new site. Come and grow with us!

Responsibilities

Respond promptly and empathically to customer inquiries.

Investigate and troubleshoot complaints, providing effective solutions or escalating complex cases to the proper departments.

Monitor and resolve open return and credit requests.

Manage and approve less than minimum quantity sales order requests.

Monitor and manage new production part process

Review and enter new Sugar Fabrication quote requests

Execute daily branch billing including review and loading of carrier tracking information.

Coordinate with Production to expedite/maintain customer orders

Coordinate with Quality and Production to ensure Quality requirements are identified

Provide feedback to management and production regarding customer needs and concerns.

Qualifications

Proficient in MS Office

SAP business software a plus

Requires an associate degree in related business field or equivalent work experience

Excellent persuasive and communication skills

Proficient analytical and time management skills

Strong verbal and written skills

Able to work in a team environment fulfilling objectives with minimum direct supervision

Adaptable, proactive, and self-directed

Able to work in a fast-paced environment

EIS Legacy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.