Technical Support Engineer in United States at Jobgether

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Technical Support Engineer in United States.

This role is centered on delivering high-quality technical support to enterprise customers using modern, AI-powered property management software solutions. You will act as the first line of defense for troubleshooting and resolving product-related issues across multiple channels, ensuring a seamless customer experience. The position combines deep technical problem-solving with strong communication skills to diagnose, document, and resolve complex software challenges. You will collaborate closely with internal engineering and product teams to escalate and resolve advanced issues efficiently. The environment is fast-paced and customer-focused, requiring adaptability, precision, and ownership of end-to-end case management. This is an opportunity to work with innovative SaaS platforms shaping the future of property management at scale.

• Provide frontline technical support across multiple channels including phone, ticketing systems, and chat to resolve customer issues efficiently.
• Diagnose, troubleshoot, and analyze software functionality and performance issues within a multi-platform SaaS environment.
• Own customer incidents end-to-end, ensuring accurate documentation, clear communication, and timely resolution throughout the lifecycle.
• Develop and maintain expertise in core platform technologies while expanding knowledge in specialized product areas.
• Collaborate with engineering and product teams to escalate complex issues and contribute to root-cause analysis and long-term fixes.
• Educate customers on product features, best practices, and updates to enhance adoption and user experience.
• Maintain detailed records of troubleshooting steps, customer interactions, and issue resolutions in support systems.

• 1+ years of experience in a technical support or customer-facing IT role, ideally supporting B2B or enterprise software products.
• Associate’s degree or equivalent practical experience in a technical or related field.
• Strong analytical and problem-solving skills in complex, multi-system environments.
• Excellent written and verbal communication skills with the ability to explain technical concepts clearly.
• Ability to manage multiple priorities in a fast-paced, high-pressure support environment.
• Strong attention to detail and commitment to delivering a high-quality customer experience.
• Experience with property management software or similar SaaS platforms is a plus.
• Familiarity with knowledge base systems, documentation practices, and support tooling is preferred.
• Ability to use AI-assisted tools responsibly, with attention to data governance and output validation.

• Competitive salary range aligned with experience and role level ($15.05 – $23.65/hour)
• Flexible remote and hybrid work options depending on location eligibility
• Comprehensive medical, dental, and vision coverage, including fertility benefits
• 401(k) retirement plan with employer match for eligible employees
• Health savings (HSA) and flexible spending (FSA) account options
• Paid time off, company recharge days, and generous vacation policies
• Wellness programs including mental health support, gym access, and wellness initiatives
• Employee assistance programs and community engagement opportunities
• Additional perks such as discounts, swag programs, and partner benefits