Omnichannel & Supply Support Analyst in Ciudad de Mexico at VISEO - Spain

VISEO is a global digital and business consulting company that assists its clients with their transformation journeys using advanced technology and industry expertise. We aim to make or clients’ digital strategy a reality, allowing them to be more productive, innovative, and competitive

Our comprehensive approach to digital transformation, along with our international network, highly skilled and diverse teams ensure our clients lasting results and successful business transformations.
VISEO operates in more than 20 countries.

To strengthen the activities of our team, we are looking for a Omnichannel & Supply Support Analyst with experience working with Fluent Commerce OMS. Mission Overview L2 / L2.5 incident management role ensuring the end-to-end operational stability, resilience and performance of our customer’s omnichannel ecosystem (retail stores + e-commerce) and supply chain domain (merchandising, logistics, wholesale, distribution, demand planning). Profile- 8+ years in e-commerce operations, supply chain management or incident management
- Experiences working with Fluent (OMS / e-commerce platform)
- Proven end-to-end e-commerce order lifecycle expertise (placement → fulfillment → post-purchase)
- Solid grasp of supply chain & logistics fundamentals (replenishment, inventory, shipping)
- Strong L2/L2.5 troubleshooting & root-cause analysis on integrated systems
- Excellent written & verbal communication — able to translate technical issues into business impact for senior leadership
- Autonomy, proactivity, continuous-improvement mindset
- English fluent (mandatory) — French a strong asset (Paris collaboration)

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