Sales Call Center Representative - Automotive Dealership in Naperville, Illinois at Advantage Of Naperville Inc
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Job Description
Advantage Auto Group is committed to creating an exceptional work environment because we know our employees are our greatest asset. Thanks to our incredible team, we’ve earned numerous industry awards and benchmarks—and we continue to grow.
We are currently seeking a Sales Business Development Representative (BDC) to join our call center team. This role focuses on assisting service customers with appointment scheduling, vehicle updates, and customer retention efforts. The ideal candidate will have strong communication skills, attention to detail, and a customer-first mindset.
Requirements:Follow scripts and guidelines on all inbound and outbound calls
Answer all incoming calls promptly and professionally
Accurately enter and maintain customer data in the BDC CRM system
Meet and exceed daily, weekly, and monthly performance goals
Complete outbound calls including (but not limited to):
No-show follow-ups
Appointment confirmations
Lead follow-ups
Task list completion
125 Outbound calls
Schedule appointments according to dealership policies, ensuring balanced distribution
Maintain a professional demeanor and code of conduct at all times
Perform additional duties as assigned