Community Liaison in Roanoke, Virginia at Good Samaritan Hospice

At Good Samaritan Hospice, we believe every conversation has the power to bring comfort, clarity, and hope. We are seeking a compassionate, relationship-driven, and community-minded professional to join our team as a Community Liaison.

In this role, you will serve as a trusted ambassador for Good Samaritan throughout the communities we serve. You will build meaningful relationships with healthcare providers, community organizations, and referral partners while educating patients, families, and professionals about hospice, palliative care, home health, and supportive services.

This position is ideal for someone who thrives on connecting with people, enjoys being active in the community, and is passionate about ensuring individuals receive the right care at the right time. Through education, advocacy, and relationship-building, you will help expand access to compassionate care and support organizational growth.

If you are energized by making connections, creating partnerships, and helping others navigate important healthcare decisions, this may be the perfect opportunity for you.

• Your work makes a meaningful difference. Every relationship you build helps connect patients and families with compassionate care and support when they need it most.
• You will be a trusted community resource. Serve as an educator, advocate, and ambassador while helping individuals better understand their healthcare options.
• You will build meaningful relationships. Work closely with physicians, hospitals, skilled nursing facilities, community organizations, faith communities, and healthcare professionals throughout the region.
• You will have variety and independence. Manage your own outreach territory while collaborating with an experienced and supportive team.
• You will help shape community impact. Participate in educational events, community programs, networking opportunities, and initiatives that advance our mission.

• Develop and maintain relationships with physicians, hospitals, discharge planners, skilled nursing facilities, assisted living communities, rehabilitation centers, faith communities, and other referral partners.
• Manage assigned outreach territories and referral relationships through regular visits, communication, and account management activities.
• Educate healthcare professionals, patients, families, and community members about hospice, palliative care, home health, and supportive services.
• Coordinate and participate in educational programs, health fairs, community events, senior expos, networking meetings, and outreach initiatives.
• Serve as a visible and professional representative of Good Samaritan throughout the community.
• Build partnerships with community organizations, social service agencies, civic groups, educational institutions, and faith-based organizations.
• Support patients and families by providing information, education, and guidance regarding available care options and services.
• Collaborate with admissions, clinical, bereavement, volunteer, and leadership teams to support continuity of care and community engagement efforts.
• Analyze referral trends and community needs to identify opportunities for growth and expanded outreach.
• Maintain accurate documentation of outreach activities, referral interactions, and community engagement efforts.
• Assist with organizational marketing initiatives, educational materials, newsletters, social media efforts, and community awareness campaigns.
• Support mission-focused community programs and special events that strengthen Good Samaritan's presence throughout the region.

• Minimum of 2 years of experience in healthcare outreach, community relations, marketing, customer service, business development, or a related field preferred
• Strong relationship-building, networking, and interpersonal communication skills
• Excellent presentation, public speaking, and written communication abilities
• Ability to work independently while managing multiple priorities and deadlines
• Experience coordinating events, educational programs, or community outreach activities preferred
• Knowledge of healthcare referral processes and community healthcare resources preferred
• Proficiency with Microsoft Office and CRM/documentation systems
• Creative, self-motivated, and highly collaborative approach to work
• Ability to work flexible hours, including occasional evenings and weekends
• Valid Virginia driver's license, reliable transportation, and acceptable driving record

Schedule: Full-time position with a typical Monday–Friday (8:30 am- 5 pm) schedule. Flexibility is required to attend community events, educational programs, networking activities, and occasional evening or weekend engagements.

Benefits: 21 days of PTO in your first year, $.65 per mile mileage reimbursement, company-paid life insurance and long-term disability insurance, medical coverage through an ICHRA model offering multiple plan choices, and a 401(k) with company match (100% match on the first 3%, 50% match on the next 1%).

If you are passionate about building relationships, serving your community, and helping patients and families access the care and support they deserve, we would love to hear from you. At Good Samaritan, you will be part of a team that is committed to making a meaningful difference every day. Apply Today!