Capital Sales Coordinator in Tucker, Georgia at EAE USA Inc

EAE USA is seeking a highly organized, customer-focused, and detail-oriented Capital Sales Coordinator to support our growing Sales and Project Execution teams. This role is ideal for an ambitious professional looking to build a career in sales operations, project coordination, customer success, or technical sales within a fast-growing industrial and electrical solutions organization.

As a Capital Sales Coordinator, you will play a pivotal role in ensuring projects move seamlessly from quotation through execution and delivery. You will act as the central communication hub between customers, sales professionals, engineering teams, project managers, and operations personnel, helping maintain transparency, accuracy, and exceptional customer service throughout the project lifecycle.

This position offers exposure to sales strategy, project management, customer relationship management, and business operations—providing an outstanding opportunity for professional growth and advancement within EAE USA.

The Capital Sales Coordinator serves as a key support resource for our Capital Sales Team, helping manage customer accounts, coordinate project documentation, track sales opportunities, and ensure critical information flows efficiently between internal teams and external stakeholders.

You'll be responsible for keeping projects organized, customers informed, and sales initiatives moving forward. This role requires strong communication skills, attention to detail, and the ability to manage multiple priorities in a dynamic environment.

If you enjoy building relationships, solving problems, organizing complex information, and contributing directly to customer success, this position may be the perfect fit.

• Serve as a primary point of contact for assigned customer accounts, providing timely and professional communication.
• Maintain regular communication with clients regarding project milestones, engineering progress, production schedules, invoicing updates, and order status.
• Assist customers with documentation requests, project updates, and general account inquiries.
• Build strong working relationships with customers by delivering exceptional service and responsiveness.
• Support Sales Representatives in maintaining and strengthening long-term customer partnerships.

• Track active quotations, proposals, and sales opportunities throughout the sales cycle.
• Follow up with customers regarding pending quotes and project opportunities.
• Maintain accurate sales activity records and customer information.
• Assist the sales team with pipeline tracking, reporting, and opportunity management.
• Help identify potential risks, delays, or obstacles that could impact project timelines or customer satisfaction.

• Collect, organize, verify, and maintain all customer-related documentation, including:
  • W-9 forms
  • Tax exemption certificates
  • Banking information
  • Contractual documentation
  • Credit applications
  • Project-related records
• Ensure customer files remain complete, accurate, and compliant with company procedures.
• Maintain organized digital records within company ERP and CRM systems.
• Support data integrity initiatives by ensuring account information remains current and accurate.

• Work closely with Project Execution teams to support ongoing customer projects.
• Assist with Change Order entry, processing, and documentation management.
• Coordinate communication between Sales, Engineering, Production, and Project Management teams.
• Help ensure project documentation remains accurate and accessible throughout the project lifecycle.
• Support project tracking efforts and communicate status updates when needed.

• Assist with BOM (Bill of Material) entry, review, and validation.
• Support product configuration and project documentation efforts.
• Verify project information for accuracy before submission and processing.
• Collaborate with technical and operational teams to resolve documentation discrepancies.
• Gain exposure to technical product applications and electrical infrastructure solutions.

• Maintain customer records and project information within CRM platforms.
• Enter and update data within ERP systems to support project execution and reporting.
• Assist with reporting, forecasting, and sales analytics activities.
• Ensure accurate documentation of customer interactions, opportunities, and project status updates.
• Support process improvement initiatives that enhance operational efficiency.

• Attend customer meetings, trade shows, networking events, and industry functions as needed.
• Represent EAE USA with professionalism and a customer-first mindset.
• Stay informed on company offerings, project developments, and industry trends.

Successful candidates in this role will:

• Become a trusted resource for customers and internal teams.
• Maintain highly organized account and project documentation.
• Support seamless communication across departments.
• Help improve customer satisfaction through responsiveness and attention to detail.
• Contribute to efficient project execution and successful sales outcomes.
• Develop a strong understanding of EAE USA's products, customers, and business processes.

• Bachelor's Degree in Business, Communications, Construction Management, Engineering, or related field; OR
• Associate Degree with relevant professional experience; OR
• Equivalent combination of education and experience.
• Strong organizational skills and attention to detail.
• Excellent verbal and written communication abilities.
• Ability to manage multiple priorities and deadlines simultaneously.
• Professional customer service mindset.
• Proficiency with Microsoft Office Suite.

• Experience in Customer Service, Sales Support, Account Management, or Project Coordination.
• Exposure to construction, manufacturing, industrial, engineering, or electrical industries.
• Technical or electrical product knowledge.
• Experience with ERP systems such as:
  • SAP
  • Oracle
  • NetSuite
  • Similar business platforms
• Experience with CRM systems including:
  • Salesforce
  • Microsoft Dynamics
  • Monday.com
  • ClickUp
  • Asana
  • Similar platforms
• Experience managing customer records, project documentation, or operational data.

We're looking for someone who is:

• Highly organized and process-driven.
• Customer-focused and relationship-oriented.
• Curious, proactive, and eager to learn.
• Comfortable working across multiple departments and teams.
• Adaptable in a fast-paced business environment.
• Looking to build a long-term career in sales, project management, operations, or customer success.

This role provides direct exposure to sales operations, project execution, customer relationship management, and technical solutions, creating multiple pathways for career advancement.

Work alongside experienced professionals in Sales, Engineering, Operations, and Leadership who are invested in your success.

• Professional development opportunities
• Exposure to large-scale commercial and industrial projects

Your work directly contributes to customer satisfaction, project success, and the continued growth of EAE USA.

Interested candidates should submit:

• Resume
• Cover Letter
• Best Contact Information