Advanced Officer in Palmdale, California at Signal Security

Advanced Officer (Site Lead)

Reports to: Site Supervisor and Senior Leadership

Availability Requirement: Open to all shifts and days of the week. Rotating schedule based upon business need. Ability to pick up open shifts with minimal notice.

Posting Location: Must be able to travel between multiple locations in Palmdale. Out-of-state travel may be required for occasional training.

Terms: 90-day probationary period, then at-will.

Pay Range: $18.50+ USD per hour. Merit based pay increases with continued tenure and satisfactory performance.

About your resume: it is the first impression and sole opportunity for you to show us your work and educational experience…make it count.

Application and Resume Instructions: All candidates must provide a complete and up-to-date resume for consideration of employment at Signal. The information you provide on your resume should also match the information on your application. We cannot evaluate your experience if it is omitted, including your current employer. Dates on your resume should include both month and date of employment. Include ALL employment history, not just your security background. This is a holistic hiring process.

Minimum Required Qualifications

• Valid California Guard Card
• Driver’s License with clean driving record (this role requires 50% driving)
• 3-5 years of security, military, or law enforcement experience
• Excluding event security
• 2 or more years of direct supervisory experience
• • Covering breaks, lunches, and callouts is not supervisory experience
• High School Diploma/GED required. Some college in Criminal Justice or related field highly preferred
• Impeccable attendance record, appearance, and technical acumen
• Reliable, insured personal transportation
• Personal cell phone
• Physically able to walk, stand, and drive for extended periods of time
• Ability to embrace and extol the culture, values, and protocols established by Signal of High Desert leadership and that of Signal Security

Additional Preferred Skills

• Advanced verbal and written communication skills
• General knowledge of and practical experience with progressive discipline
• Training, coaching, and mentoring experience with direct reports
• Ability to be regularly coached, held accountable to established business standards, then convey those standards to team members
• Lead by example while holding other team members to the same standards.
• Leaders are the standard for others to follow, not the exception to the rules.
• If you want to get promoted to do less, you are not a good fit for this role.

If offered a position, you will be required to provide:

• High School, GED, and/or college transcripts
• Consent for full reference check from two former supervisors
• Criminal background check
• Driving history record
• Other items as deemed appropriate

Benefits

• Personal and professional growth.
• Tuition Assistance for PT/FT/Immediate Family Members (Bellevue University – online).
• Sick time after 90 days.
• Paid training.
• Career advancement and leadership.

Position Summary:

A Signal Advanced Dedicated Officer will conduct static security services for courtyards, offices, pools, and other high value areas to ensure all required access points are properly secured and to ensure protection of property and residents with a high degree of attentiveness to details and safety. In this position, the Advanced Dedicated Officer may need to train and mentor new and existing team members. All duties listed below are minimum requirements – additional duties listed in the site's Post Orders are requirements as well.

Soft Skills:

• Visioning: Understanding the big picture and requirements necessary to deliver services that reflect company values, goals, and purpose. Can you exhibit our core values, creating peace of mind for our clients?
• Strategic Planning: Effective engagement, communication, planning & execution of daily security responsibilities while meeting established deadlines. Can you accurately execute security checks based on the needs of the post requirements?
• Financial Acumen: Understanding company measurements while executing the necessary behaviors to drive performance. Can you perform your duties to meet expectations and company benchmarks?
• Team Development: Communicate with Clients, team members and management effectively and in a timely manner, receiving and relaying feedback and executing follow up as needed. Can you work cohesively with a team, delivering on key objectives?
• Project Management: Complete understanding and execution of daily tasks and efficiently delivering services that meet the needs of the business. Can you complete your daily assigned tasks and communicate maintenance needs of company assets?

Responsibilities:

• Will conduct, deliver, and lead various dedicated services that reflect the company's values, expectations, and consistent service in alignment with site specific instructions/post orders.
• Will write and train detailed and accurate reports utilizing company technology and web or app-based software during each shift that align with site instruction/post orders.
• Will report and uphold proper uniform that follows Franchise dress code and appearance standards.
• The Ability to take initiate while setting a solid foundation of examples, by arriving on time for shifts, meeting time commitments, following dress code and standards and expectations
• Interacting with internal and external customers on site cultivating a customer centric attitude among the team driving service relationship striving to provide peace of mind.
• Ability to coach and consistently deescalate issues through communication in a professional and prompt manner.
• Consistently communicates with Dedicated Officers providing service updates, training, coaching, development and accountability around position and company standards.
• Responsible for the care and follow-up of any Signal equipment assigned during shifts lead including radios, access keys/cards, and devices, etc.
• Manage daily activities while meeting key benchmarks and expectations set by the Branch Patrol Supervisor such as reporting standards and service quality.
• Communicate with the Branch Patrol Supervisor to receive information through Branch Supervisor Daily Scrum, such as the client needs and post order updates.

Requirements:

• 18 years of age or older
• High school diploma or GED
• Pass background check and drug test
• Must have driver's license and good driving record
• Must have reliable transportation
• Complete training modules within first month
• Excellent organization, oral, and written communication skills
• Demonstrate a commitment to service, organization values and professionalism through appropriate conduct and demeanor at all times
• Must be able to move equipment weighing up to 20 pounds

Signal is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.