BILINGUAL CUSTOMER SERVICE REPRESENTATIVE in Guaynabo at TPIS

Job Overview

Our client in the healthcare industry is seeking a customer service driven associate to support their members and their providers. If you excel in customer service, data entry, and thrive in a fast‑paced environment, we encourage you to apply!

Job Responsibilities:

• Provides compassionate, positive, and solution focused support to members and providers during each interaction.
• Listens actively to understand customer needs and delivers clear, empathetic communication throughout the call.
• Proactively asks clear, targeted questions to accurately assess customer needs, understand their concerns, and determine the

  most effective resolution path.

• Accurately documents all customer interactions in company systems to maintain clear records and ensure seamless continuity

  across touchpoints. Reviews previous case notes and history during each interaction to avoid duplicating steps and to provide

  efficient, informed resolutions. C

• Conducts in depth research across multiple databases to diagnose complex issues and partners with internal support teams or

  external resources to drive resolution for members or providers.

• Assists customers in navigating UnitedHealth Group websites while encouraging and reassuring them to become self-sufficient

  in using our available tools.

• Identifies eligible members and offers AARP membership renewal options, providing accurate guidance and support throughout

  the enrollment or renewal process.

• Processes membership cancellation requests and applies retention strategies to address concerns, present available options, and

  encourage continued enrollment when possible.

Job Requirements:

• Bilingual Spanish/English proficiency
• 1+ years of customer service experience analyzing and solving customer problems OR 1+ years of experience in an office setting

  environment using the telephone and computer as the primary instruments to perform job duties

• Proven intermediate Windows PC navigation proficiency or higher and ability to navigate in multiple systems

• Available to work (40 hours/week) Monday- Friday. Flexible to work any of our 8 hour shift schedules during our normal business hours (6:00am - 12:00am) (May need to be available for a rotating schedule on Saturdays)

• Available to start on August 2026.

Compensation :

• $13.00 per hour

TPIS is an Equal Opportunity Employer (EEO Employer / Affirmative Action for Females / Disabled / Veterans). We comply with all Federal, State and Local laws regarding nondiscrimination.