REFERRAL COORDINATOR in Baltimore, Maryland at LifeBridge Health

• Under the supervision of the leadership team, manages patient referrals for program services recommended by their provider. This position will primarily focus on ensuring patient referrals are routed to the appropriate programs and disciplines.

KEY RESPONSIBILITILES:

• Works with electronic platforms and documents to identify and route referrals to Ambulatory Care Management programs.
• Retrieve program referrals from multiple sources.
• Tracks referral status and performs patient outreach as necessary.
• Troubleshoots all program problems relating to the referral processes and escalates to appropriate leaders when necessary.
• Assists leadership in ensuring program referral KPIs are accurately tracked and reported regularly.
• Engages analytics and reporting teams as necessary to develop reporting dashboards.
• Monitors reports for any inaccuracy or integrity issues, and promptly engages stakeholders to resolve issues. Ensures the highest quality of service and care to those we serve.

REQUIREMENTS:

• Education: HS Diploma/GED preferred
• Experience: 1-3 years of experience with insurance verification, prior authorizations, referral processes, knowledge of electronic medical records systems and medical terminology. We are looking for someone who is committed to ensuring that patients receive timely, accurate referrals, while providing excellent customer service and supporting the providers in a very busy practice.