Customer Services Representative Level II (Imports/Exports) in Calhoun, Georgia at Apache Mills

Customer Service Duties, which include Import/Export Customers (Commercial and Retail)

General knowledge of Microsoft Office applications. Manage incoming Customer Service requests.Enter orders in JD Edwards system.Assists Customers with the following:Provide information on products.Suggest/recommend products.Quote pricing and lead-times.Communicate any pertinent information via email/phone.Check orders entered by other Customer Service Reps in JD Edwards system for accuracy.Direct unresolved issues to a different department if needed.Communicate with other departments and management to resolve problems and expedite work.Maintain in-depth working knowledge of the company’s brands, systems and processes.Supply pricing quotes and lead times to customersReview and Enter all Received Export Orders (EDI, Email, Sales, etc.) verifying product and pricing.Update, monitor and Log Port Taxes in Excel for Annual Reporting for Audit Purposes.Prepares import/export documents in accordance with established procedures and guidelines. Verifies that invoices are accurate in accordance with physical shipment and customer's SLI, volume, value of materials/goods, country of origin and other regulatory requirements Plan and schedule all necessary export pickups through purchase transportation and supplier/consignee location details. Assist the day-to-day operations of all exports to ensure that customer requirements are met and clearly communicated. Assist with ensuring that accounts payable and receivable documents are completed accurately and forwarded within certain time constraints. Track and trace shipments through transit milestones to destination and advise customer service as needed. Responsible for the movement of merchandise and/or material out of the country in compliance with federal, state, and local regulations. Calculates price conversions, weight, and volume of merchandise exported, to and from foreign destinations. Supply freight quotes (ocean, air or rail) to the customer as requestedOnce Export order is produced, work with packaging to make sure all product is packed and sent to shipping and scanned into location to make the CRD. Generate Packing List at the time of order placement and send to any/all persons executing order. (Export Coordinator, Shipping, Production and Scheduling) Assist Claims with proper documentation on Orders with Defects to assist in Claims Processing.Typically requires 2 - 4 years of related experience.