Surgery Coordinator (Hybrid) in Phoenix, Arizona at Redirect Health Inc

Healthcare shouldn’t be something you worry about when taking care of your family.

That’s why when you join Redirect Health, your healthcare costs nothing out of your paycheck—and the same is true for your spouse and children.

No monthly premiumsNo deductiblesNo surprise medical bills

Most team members avoid tens of thousands of dollars in healthcare costs compared to traditional health plans.

This isn’t a perk.It’s part of our mission.

Who We Are

Redirect Health exists to make healthcare affordable for small businesses and people who can’t afford traditional employer insurance.

We help real people navigate a system that is often confusing, expensive, and frustrating—and we do it with empathy, accountability, and simplicity.

If you want your work to matter to families every single day, you’ll find purpose here.

How We Work (Our Core Values in Action)

At Redirect Health, our values guide how we show up for each other, our clients, and our members.

We do our best work when we:

Obsess Over PeopleWe are always helpful, friendly, and human.

Own It to CompletionIf we take something on, we see it through.

Always Improve & AdaptWe learn quickly and adjust without ego.

Always Start with “Yes, We Can Help You”We lead with solutions and figure out the rest.

Succeed as a TeamWe win together through trust and collaboration.

Detest Waste & Unnecessary ComplexityWe remove friction so we can focus on what truly helps people.

If these values resonate with you, you’ll feel at home here.

About This Role

The Surgery Coordinator exists to advocate for Redirect Health members by coordinating surgical care, managing costs, and ensuring high-quality outcomes at fair, negotiated rates.

In this role, you will:

Serve Redirect Health members navigating surgical proceduresBe responsible for coordinating surgical care, negotiating costs, and advocating on behalf of membersDirectly impact member confidence, access to care, and affordability within the healthcare system

This is a hands-on role for someone who:

Enjoys advocacy, coordination, and problem-solving in complex healthcare situationsTakes ownership and follows throughWants their work to have a real-world impact on people’s lives and healthWhat You’ll Do

In this role, you will:

Own: Surgical coordination from intake through completion, including timelines and communicationSupport: Members by prioritizing their needs with compassion and clarityCollaborate with: Internal providers, hospitals, surgical facilities, anesthesiologists, and external provider officesImprove: Cost management, care coordination efficiency, and member experienceAdvocate for: Members by negotiating fair and equitable rates with providers

A strong performer in this role is known for:

Building trust with members during high-stress healthcare momentsCommunicating clearly and confidently with providers and facilitiesConsistently meeting or exceeding KPIs tied to coordination and advocacy goalsHow Success Is Measured

Success in this role is measured by:

Timely and effective coordination of surgical careSuccessful negotiation of fair procedural costsMember satisfaction and confidence throughout the surgical processAchievement of coordination, cost-management, and advocacy KPIsWhat We’re Looking For

We’re looking for someone who:

Brings relevant experience in healthcare administrative support or case managementCommunicates clearly and with empathyTakes ownership and follows throughUses analytical and decision-making skills to navigate complex care scenariosWorks well across teams and external partnersCares deeply about advocating for patientsHigh School Diploma or GED, required1 year of experience in a healthcare administrative support or case management-related role, requiredMedical billing background, preferredProficiency in Microsoft Word, Excel, and an EMR system, preferredWhy Join Redirect Health

What “Free Healthcare” Actually Means

When we say free, we mean no money out of your paycheck and no cost when you need care:

No monthly premiumsNo cost to add your spouse or childrenNo deductibles (we reimburse them)No out-of-pocket maximums

This benefit alone can save families tens of thousands of dollars.

What You’ll EarnStarting pay: $21.00/hourFREE healthcare for you and your entire familyDental & Vision insurancePaid time off & sick time401(k) accessA mission-driven team that believes in doing the right thingReady to Make a Difference?

If you’re looking for more than just a job—and want to help reshape how healthcare works for families—we’d love to hear from you.

Legal Stuff

Redirect Health is an Equal Opportunity Employer (EOE). Employment with Redirect Health is at-will. Nothing in this job posting or the application process creates a contract or guarantee of employment. Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities required for this role. Duties, responsibilities, and activities may change at any time with or without notice. Redirect Health does not provide employment-based visa sponsorship now or in the future for this position. Applicants must be currently authorized to work in the United States without sponsorship.