Secondary Market Specialist in Fitchburg, Massachusetts at Rollstone Bank & Trust

Rollstone Bank and Trust is a community bank supported by the strength of our shared services organization, River Run, and banking affiliates Newburyport Bank and Pentucket Bank. Together, we shape the evolution of community banking through innovation and strong partnerships, while preserving the heartfelt service our customers value. Here, you will discover opportunities for professional growth, make a meaningful impact in your local community, and join a team that champions integrity, respect, teamwork, and continuous progress. Where you matter most.

The Secondary Market Specialist administers and maintains the Bank's secondary market loan portfolio through accurate investor reporting, reconciliations and remittances. This role also researches and resolves reporting discrepancies, monitors account balances, and ensures compliance with investor and internal requirements, and performs a variety of residential loan servicing functions, including processing payoff quotes, payoffs, loan maintenance, and customer servicing requests.

Essential Job Functions

• Prepare daily and monthly investor remittances, reporting, reconciliations, and ensure compliance for Fannie Mae, Freddie Mac, Federal Home Loan Bank, and other secondary market investors.
• Administer secondary market activities throughout the loan lifecycle, including reporting, investor compliance, transaction processing, and resolving reporting, investor account, and custodial balance discrepancies.
• Prepare General Ledger and Custodial account reconciliations, monitor internal accounts daily, and promptly resolve out-of-balance items.
• Process loan servicing requests, perform loan maintenance and research, and complete customer requests through the ticketing system and other channels.
• Serve as backup for critical residential and consumer loan servicing functions, including loan boarding, lien releases, and payment processing.
• Maintain current knowledge of bank products, services, policies, procedures, and regulatory requirements through ongoing training, ensuring compliance with federal and state regulations, the Bank Secrecy Act (BSA), and internal bank policies while safeguarding the Bank's interests.

Qualifications, Experience, and Education

• High school diploma or equivalent.
• Minimum 5 years of loan servicing experience, including familiarity with Fannie Mae and/or Freddie Mac servicing requirements.
• Proficiency with Microsoft Office and other standard business applications.
• Strong customer service, attention to detail, organizational skills, and the ability to work independently and collaboratively in a team environment.

Rollstone Bank and Trust is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing or service in the military.

If you are an individual with a disability and require a reasonable accommodation to complete the application process, you may contact Human Resources at hr@riverrun.com or call 978-462-3136.

The salary range represents an estimate based on market data for this position. Final compensation decisions are made based on experience, skills, and internal equity to ensure fairness and consistency across our organization.