General Manager in Chesapeake, Virginia at Cascade Residential Servi

The General Manager is responsible for all operations management activities, including creating, monitoring, evaluating, and implementing strategies to obtain optimum efficiency and economy of operations and maximize profits.

This role has direct oversight of the business leadership team and financial performance.

Essential Duties and Responsibilities:

The essential functions include, but are not limited to, the following:

Build short and long-term goals for the company in partnership with leadership

Lead daily/weekly meetings with Department Managers and Service Teams to drive performance

Identify and establish the use of KPI’s to track performance

Manage the utilization of materials, and manpower to optimize profitability.

Implement Quality Control standards and procedures for Installation/Repair Activities

Ensure Compliance with Safety and Regulatory Standards and Regulations

Partner with Service Teams on problem-solving activities

Responsible to lead from the front. Coach, Train and Mentor employees

Implement processes and metrics for all aspects of sales process – lead generation, lead qualification, consultative sales process, pipeline/CRM management, deal closing

Manage Budget and Forecasting process to achieve revenue and profitability goals

Implement and Track Key Performance Indicators in adherence to budget

Lead, mentor and develop diverse team of technicians, support staff and managers

Utilize quarterly and annual review process to develop team

Address customer concerns, feedback, and inquiries promptly to uphold the company's reputation for excellence.

Ensure timely procurement of materials and equipment at competitive prices.

Implement preferred Vendor program

Implement and enforce safety protocols to maintain a safe working environment for employees and clients.

Carrying out additional duties assigned by Regional VP. Supervisor Responsibilities of this Role Oversees the management team of assigned businesses. Carries out supervisory responsibilities in accordance with organization policies and applicable laws.

Responsibilities include staff selection, establishing expectations/goals, employee development, planning, assigning, and directing work; appraising performance; rewarding, and resolving employee concerns.

Directly responsible for the teams in the respective area.

Provide ongoing training to applicable staff to develop and encourage their technical and operational performance.

Meet with appropriate staff on a timely basis for performance evaluations and communication of Company goals.

Success Factors and Performance Indicators:

The General Manager’s success will be measured by many factors pertaining to the job, including, but not limited to:

Leadership - Demonstrated ability to lead others and get results through others.

Planning – Ability to think ahead and plan over 1 to 3 months.

Management – Ability to organize and manage multiple priorities. Procedure and Process – Champion the belief and adherence to procedures and processes.

Problem analysis and problem resolution at both strategic and tactical levels.

Commitment to Company values.

You will have primary responsibility for the following KPIs set by the Regional VP:

1. Budgeted Sales Revenue

2. Average Gross Margin

3. Membership Business Growth

4. Additional: Quality of Work / Zero Dollar Calls

Minimum Qualifications:

Bachelor's degree in business, or a related field OR a minimum of four years in a similar role.

Computer literacy, including Microsoft Office Suite

HVAC industry-specific experience preferred.

Minimum of 5 years management experience in a matrixed organization

Excellent oral, written, and interpersonal communication skills

Language:

English (Required)

Spanish (Preferred)

Additional Compensation:

Bonus offered in addition to base pay