Order Support Specialist in Oshkosh, Wisconsin at SILVER STAR BRANDS INC

This role is temporary from September through January 2027 (this may change depending on business needs). Position start time is flexible but may not start before 8am, 30-40 hours per week.

Are you a natural problem-solver who thrives in a fast-paced environment? We're looking for a detail-oriented Order Support Specialist to join our Customer Relations team! In this role, you are responsible for resolving customer and order issues and ensuring every interaction leaves a positive impression. You'll also have the opportunity to support our mail order processing, gaining hands-on experience across multiple facets of our operation.

This is a great opportunity for someone who enjoys variety in their workday, takes pride in delivering top-notch service, and is comfortable juggling multiple priorities with confidence and independence.

What You'll Do

• Deliver outstanding customer support
  • Review and resolve orders placed on hold due to missing information or processing issues
  • Make outbound calls to proactively resolve order or account concerns
• Support our mail order process
  • Spot potential issues (missing enclosures, problem orders, etc.) and troubleshoot before entry
  • Validate scanned checks and ensure accuracy
  • Catch and correct discrepancies with a sharp eye for detailide range of customer concerns via email, with a focus on fast, one-and-done solutions
  • Meet department standards for productivity and quality
  • Take on various projects and tasks as assigned, adapting as priorities shift
• Work independently and use sound judgment to make smart, timely decisions
• Enjoy the opportunity to cross-train in other Customer Relations functions based on business needs and your interests

If you're organized, self-motivated, and enjoy a role where no two days are exactly the same, we'd love to hear from you!

What You Bring

• Excellent communication skills — this is a must!
• Microsoft Office skills are a nice bonus
• Prior customer service experience is a plus, but not required
• A sharp eye for detail and strong problem-solving instincts
• A flexible, positive attitude toward new tasks and responsibilities
• A collaborative spirit and love of teamwork

What Makes You Successful Here

• Attendance is crucial. Team members need to be dependable and work the shift they are scheduled for the success of our organization.
• Flexibility is valued. Order volume can call for extra hours, and we appreciate team members ready to step up.
• Growth mindset welcome. You'll complete training and work toward meeting (and exceeding!) production goals.

Note: This job description reflects the general nature of the role and is not an exhaustive list of every duty or requirement.

Required education, skills, abilities, and experience:

• High school degree or equivalent.

• Must have good customer service skills.
• Strong written and verbal communications skills.

• Working knowledge of Word, Excel and Outlook applications