Service Advisor in Marysville, Ohio at HMMS LLC

Are you looking for a career and not just another job? At Honda Marysville Motorsports, we are looking for a motivated and customer-focused Service Advisor who brings a positive attitude, strong communication skills, and a commitment to providing exceptional service. As a Service Advisor, you will serve as the primary point of contact between our customers and Service Department. You will listen to customers' needs, communicate service recommendations, provide clear and accurate information, and keep customers informed throughout the service process. Your ability to build relationships, solve problems, and create a positive experience will play an important role in earning our customers' trust and continued business.

We offer competitive compensation, a comprehensive benefits package, and a work environment with opportunities to learn, grow, and build your career.

• Competitive Compensation
• Medical, Dental & Vision Insurance
• HSA/FSA Health Options
• Short- & Long-Term Disability Insurance
• Life Insurance
• 401(k) Retirement Plan with Company Match
• Paid Time Off
• Paid Holidays
• Employee Purchase Program

• Greet customers promptly with a professional, friendly, and welcoming attitude
• Serve as the primary point of contact for customers throughout the service process
• Listen to customers to understand their concerns, service needs, and expectations
• Accurately document customer concerns and requested services
• Communicate customer needs clearly and effectively with Service Technicians
• Review recommended maintenance and repairs with customers and answer questions regarding their service
• Prepare and communicate clear, accurate, and transparent service estimates
• Obtain customer authorization for recommended services and repairs
• Keep customers informed of service progress, changes, and expected completion times
• Explain completed services, repairs, and applicable warranty information to customers
• Address customer questions and concerns professionally and work toward appropriate resolutions
• Establish and maintain strong customer relationships that encourage repeat and referral business
• Work collaboratively with technicians, Parts, and other dealership departments to provide an exceptional customer experience

• Put the customer and others first
• Ask for help and give help
• Create smiles
• Engage and build relationships
• Maintain an energetic, positive attitude and work well with others

• High school diploma or GED
• Previous experience in customer service or a customer-facing role
• Previous powersports, automotive service department, or dealership experience preferred
• Strong communication and customer service skills
• Strong listening, organization, and problem-solving skills
• Ability to effectively manage multiple customers and priorities in a fast-paced environment
• Comfortable discussing service recommendations, pricing, and repair needs with customers
• Professional, dependable, and customer-focused
• Basic computer skills and ability to learn dealership service systems
• Valid driver's license with an acceptable driving record
• Ability to successfully complete a pre-employment drug screen