Guest Service Agent in Garden City, New York at Garden City Hotel

Job Title: Guest Service Agent
Location: Long Island, New York
Property: The Garden City Hotel, a Luxury Four-Diamond Hotel

Position Overview

Our team is looking for Hospitality Professional to help us revitalize and reinforce the standards that historically makes us one of the best in the business. The Garden City Hotel seeks out individuals with similar values of enthusiasm, integrity, dedication, reliability, loyalty, honesty, good judgement and cooperation.

We currently have a career opportunity available for an experienced Hotel Front Desk Agent.

Key Responsibilities include, but are not limited to:

• Check-in/check-out hotel guests courteously and efficiently
• Process all payments according to established hotel requirements
• Provide local information and assistance to all guests and visitors with travel needs
• Provide prompt, courteous and efficient handling of all requests for guest room reservations, changes, cancellations and information
• Provide prompt, courteous and efficient handling of all incoming calls and assistance for outgoing calls that transpire through PBX.
• Also plays an integral part in assisting with emergencies, (fire, medical, power/system failure) by contacting the designated personnel for immediate assistance.

Qualifications

• Front Desk: 1 year (Required)
• Hospitality: 1 year (Required)
• This position requires flexibility with scheduling including weekends (Saturday and Sunday) and holidays
• Must be able to handle large volume of check-ins and check-outs on a daily basis
• Cash handling experience is a must
• Excellent customer service, communication and computer skills are required
• Hotel experience or luxury retail is required
• This position requires standing for entire 8 hour shift.
• Experience with OPERA/Micros/Fidelio/OnQ or other PMS systems required

Benefits:

• Group Health Insurance Plans (Medical, Dental, Vision)
• Company Paid Life Insurance
• Long Term Disability
• 401k Retirement Savings Plan
• Paid Vacation Days and Paid PTO Days
• Aflac Supplemental Short Term Disability, Accident Advantage and Cancer Care Plans
  

Job Type: Full-time

Pay: $22.00 per hour

You must provide a resume detailing your work history to be considered.

EOE/M/F/D/V

www.gardencityhotel.com