Part-Time Veterinary Hospital Coordinator in Bee Cave, Texas at Violet Crown Veterinary Specialists
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Job Description
About Violet Crown Veterinary Specialists
Violet Crown Veterinary Specialists (VCVS) is Austin’s only privately owned specialty and emergency animal hospital. Located in Bee Cave, we provide advanced medical care for pets in a compassionate, calm environment. Our team is close-knit, mission-driven, and dedicated to both excellence and empathy.
Position Overview
Coordinate the discharge of hospitalized patients, ensuring that clients receive accurate instructions on medications, aftercare, and follow-up appointments. Confirm all discharge details with the veterinary team
Manage the discharge process for afterhours patients, ensuring they receive medications and instructions promptly, even outside of regular hours
Send updates and pictures of surgery patients to referring veterinarians or owners as needed, keeping them informed of their pet's progress
Prepare and provide cost estimates for emergency surgeries, collect deposits from clients, and ensure proper consent forms are signed prior to surgery
Monitor owner finances throughout patients’ stay and communicate with attending veterinarian
Act as the primary point of contact for clients requiring discharge or surgical estimates, offering clear and compassionate explanations of procedures, costs, and aftercare
Ensure all necessary documentation is completed and updated in the patient’s medical record, including consent forms, estimates, and discharge information
Work closely with all departments, including technicians and veterinarians, to ensure smooth transitions for patients in and out of the hospital, particularly those requiring surgery or specialized care
Monitor supplies related to patient discharge and medications to ensure all needed items are in stock and ready for use
What We’re Looking For
Expertise in reception skills
Superior attention to detail and ability to multitask
Excellent customer service and interpersonal communication skills
Strong ability to communicate professionally and compassionately with patients, families, and clinical staff
Proficiency in scheduling appointments and coordinating patient services
Ability to handle confidential patient information with discretion and professionalism
Strong organizational and time-management skills
Ability to remain calm, courteous, and professional in a fast-paced environment
Experience handling phone calls, patient inquiries, and administrative tasks
Strong problem-solving skills and ability to resolve customer concerns effectively
Perks & Benefits
- 401(k) with employer matchingHealth, dental, vision, life, and disability insurancePaid time off + parental leaveTuition and professional development assistanceAccess to free HIPAA compliant therapeutic supportInstant access to LifeMart, providing member-only deals on top brands like Apple, Samsung, Disney, and major hotel chainsDiscounts on veterinary careDiscounted membership at Gold's Gym to support your health and fitness goalsCompassionate and learning-focused work environmentMeaningful work helping pets and the people who love them
Why You’ll Love Working Here
Every role at Violet Crown contributes to patient care. When you join our Client Care Team, you become the compassionate first touchpoint for people navigating their pet's journey. Your empathy, speed, and support clear the path for patients to get the care they need. We work collaboratively, support one another, and celebrate the small wins that make a big difference in our patients' lives.
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