Site Support Staff Lead in Chicago, Illinois at Franciscan Outreach

3rd Shift 10pm - 6am

Organization Description:
At Franciscan Outreach, our mission is to provide healthy meals, safe shelter, and essential services that honor the dignity of men and women who are marginalized and homeless. We strive to empower our clients to achieve the stability necessary for transitioning into permanent housing. The center will serve as a critical hub for homeless individuals to access emergency shelters and supportive services in the City of Chicago.

Position Description:
As the Site Support Lead, you play a critical role in advancing our mission. You will oversee the daily operations of the site under the direction of the Site Manager ensuring the safety and security of program participants, fostering an environment conducive to community living, and upholding program policies. Your responsibilities include maintaining a clean, safe, and welcoming environment for employees, clients, volunteers, and visitors while providing leadership and support to site support staff.

Agency Expectations
Adhere to all agency policies and procedures.
Exhibit exceptional communication and organizational skills.
Maintain a positive and respectful demeanor.
Demonstrate flexible and effective time management skills while prioritizing tasks.
Consistently arrive on time, prepared to fulfill your duties.
Foster a strong work ethic with a primary focus on the needs of both the organization and its clients.
Demonstrate leadership that fosters credibility, trust, and respect among all staff members.
Effectively communicate information derived from training and policies to team members via presentations, emails, and discussions.

Essential Duties & Responsibilities
Stay informed about Franciscan Outreach programs and related community services.
Meet with the Shelter Manager weekly to discuss operations and needs.
Assist with recruitment, hiring recommendations, and training for Shelter Support Staff
Cultivate relationships with service providers, volunteers, staff, and community members.
Support shelter staff in their daily responsibilities, guiding as needed.
Conduct one-on-one meetings with shelter support staff to address concerns and provide feedback.
Ensure the facility's interior and exterior, including restrooms, are organized, cleaned, and sanitized, maintaining overall cleanliness and sanitation standards.
Facilitate community meetings with guests and staff.
Complete daily reports, sign-in sheets, incident reports, and other paperwork as assigned.
Perform general administrative functions, such as maintaining the communication log, answering phones, and addressing in-person inquiries professionally.
Facilitate the intake process in coordination with the Intake Coordinator, verifying homelessness status and completing necessary paperwork for new guests.
Maintain a calendar of shelter activities and ensure staff are aware of upcoming events.
Provide relevant information and direct service requests to case managers.
Monitor client activities to ensure the safety for all guests, volunteers, and staff.
Conduct periodic facility checks and address any safety concerns.
Record guest attendance, maintain bed counts, and ensure compliance with shelter capacity regulations.
Assist guests in adhering to shelter routines and rules while encouraging positive behavior.
Hold shelter support staff accountable for program rules and expectations through guidance and support.
Communicate any guest-related issues to shelter management promptly.
Assist the Shelter Manager with addressing grievances and complaints.
Confirm that shelter support staff conduct bed checks throughout their shifts.
Document all observations and interactions with guests and communicate relevant information to management and case managers.
Familiarize yourself with events that occurred during previous shifts by reviewing relevant documentation.
Provide crisis intervention as required and determine when to escalate issues to management or authorities.
Collaborate with community parteners during shifts, assisting with any questions or concerns.
Report facility or equipment maintenance needs promptly.
Treat all guests with cultural sensitivity and respect.
Participate in program, department, and agency meetings, as well as relevant training sessions.
Adhere to agency policies, procedures, and professional ethical standards.
Perform all other duties as assigned and required.

Skills Required
Commitment to the organization’s mission, vision, and core values.
Ability to establish and maintain professional boundaries with team members and guests.
Capability to operate effectively in a dynamic, high-paced, and sometimes stressful environment.
Sensitivity to the diverse backgrounds of our clients, including culture, religion, sexual orientation, race, age, and physical/mental health.
Strong organizational skills to manage multiple projects effectively and meet deadlines while maintaining a high-quality standard of work.
Ability to work independently while also being a collaborative team member.
Positive attitude, self-motivation, and resourcefulness, with a reputation for being team-oriented and willing to assist where needed.
Proficient conflict resolution and de-escalation skills.
Strong verbal and written communication abilities, including following detailed instructions and accurately documenting guest and staff information.
Physical ability to lift up to 25 pounds, sit, stand, bend, reach, and perform cleaning duties.

Qualifications
BA in a related field preferred. High school diploma or GED required.
Basic computer literacy, including proficiency with Microsoft Office Suite.
Potential requirements to become First Aid/CPR certified and certified in overdose prevention (Naloxone).
General knowledge of substance use and mental health disorders.
Awareness of Housing First, Trauma-Informed Care, and Harm Reduction principles.
Valid Driver’s License and a clean driving record are preferred.
Fully Vaccinated – COVID or able to verify medical or religious restrictions
Must be Bi-lingual Spanish

Benefits We Offer
Generous vacation program based on years of service.
Paid holidays based on position and eligibility
Paid Sick Leave days annually
Paid Leave days annually
Medical, dental and vision coverage
Accident & Accidental Death and Dismemberment coverage
Complimentary life insurance
Complimentary short-term disability
403b retirement savings plan
Pet Insurance
Employee Assistance Program (EAP)

Health and Safety Requirements:
- COVID-19 vaccination is mandatory for all employees. Accommodation requests will be considered in compliance with applicable laws

Additional Requirements:
All staff are expected to abide by the policies of Franciscan Outreach including, but not limited to rules governing ethics, confidentiality, dual relationships, honesty, and integrity. All staff are expected to always act in good faith and in keeping with the mission and values of Franciscan Outreach. Staff must have a commitment to serving the guests of Franciscan Outreach and to contributing to a positive, respectful, and accepting environment.

Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential functions of the position. This description provides a summary of the major duties and responsibilities and is not an exhaustive list of the duties and responsibilities. The employee holding this position may be required to perform additional duties to meet the needs of the organization.