Customer Experience Analyst in Brazil, Indiana at Jobgether
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Job Description
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Experience Analyst based in Brazil.
This role plays a key part in ensuring an exceptional customer journey from onboarding through ongoing product adoption. You will act as the main point of contact for clients, helping them successfully use complex SaaS solutions with clarity and confidence. The position combines customer support, training, and relationship management in a fast-paced, technology-driven environment. You will be responsible for guiding users through the platform, ensuring they extract maximum value from the solution. Strong communication and proactive engagement are essential, as you will help identify customer needs and prevent issues before they arise. This is a highly collaborative role, working closely with internal teams to improve customer satisfaction, retention, and product usability. You will directly contribute to the success of global brands by ensuring seamless adoption of data and content solutions.
- Manage the customer journey from post-sale onboarding through full solution adoption, ensuring a smooth transition and clear guidance on next steps.
- Act as a trusted advisor to customers, identifying needs, anticipating challenges, and strengthening long-term relationships.
- Deliver product training sessions, webinars, and personalized demonstrations to ensure effective platform usage.
- Handle customer inquiries and support requests via multiple channels (email, calls, video calls, and messaging platforms) with a focus on responsiveness and quality.
- Drive customer engagement, satisfaction, and retention by ensuring clients understand and fully leverage the value of the solutions.
- Collaborate with internal teams to escalate issues, share feedback, and improve the overall customer experience.
- Previous experience in Customer Success, Customer Support, or similar customer-facing roles, preferably in SaaS or technology environments.
- Strong communication and presentation skills, with the ability to explain complex topics in a simple and clear manner.
- Experience in delivering training sessions or product demonstrations to clients.
- Strong organizational skills with the ability to manage multiple clients and priorities simultaneously.
- Proactive mindset with strong problem-solving and customer-first orientation.
- Ability to build trust-based relationships and maintain high levels of customer satisfaction.
- Comfortable working in fast-paced, dynamic environments with evolving priorities.
- Strong interpersonal skills and collaborative attitude.
- Hybrid work model (available for candidates based in Joinville/SC, Brazil).
- Health and wellness benefits (medical support coverage depending on policy).
- Access to a global, fast-growing technology ecosystem.
- Opportunity to work with international clients and large-scale retail and brand networks.
- Career development opportunities in Customer Success and SaaS environments.
- Training and continuous learning in digital commerce and data solutions.
- Inclusive and diverse work environment with strong emphasis on collaboration and innovation.